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"Sorry, this type of video cannot be saved to this device" - .mp4 to iPhone

New member | Level 2

I just want to be able to edit short videos on my computer then post them on Instagram. 

I'm using the video editing app "Shotcut" to edit a video clip, (22 seconds long), on my Mac. Once the clip was edited I saved it as a .mp4 file to my computer then uploaded that file to DropBox. I then went to my DropBox app on my iPhone, (which has over 60gb of space left), and clicked the "Export" button then the "Save Video" button. As soon as I do this I get the error message: "Sorry, this type of video cannot be saved to this device."  

I've also tried clicking "Export" followed by "Open In" followed by selecting Instagram. When I click on Instagram, nothing happens. I can go back in and do that same thing over and over, but nothing happens in the app. 

I've done some digging looking for possible solutions but it seems like everyone else on the internet that has run into this problem hasn't been able to solve it. What should I do? Do I need to try a different video editing program? I've read that some people have had success by changing the codec to H264, but this software I have, (Shotcut), doesn't allow me to change the codec to H264, only to H263 or H263p. 

Any information would be great. If you also use DropBox to upload videos to Instagram, what's your process?

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11 Replies

Re: "Sorry, this type of video cannot be saved to this device" - .mp4 to iPhone

Dropboxer
Dropboxer
Hi Dustin, there’s not much we can suggest, since as the error indicates, that file itself cannot be saved to the device.
 
Since it’s a video file, they’d be added to the Videos app in iOS, and if it’s referring to the type of video, then there must be some form of codec that the iOS device cannot render or preview, so it completely stops it from being saved.
 
Likewise, if the video can’t be added to Instagram, then it could be for the same reason, that app can’t accept the video type since Instagram can’t preview/render it.
 
We’ve tested it before and have been able to save MP4 files to our iOS devices, and export them to other apps. 
 
Therefore, the file itself is the problem, in this instance.
 
Hope this clarifies matters.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: "Sorry, this type of video cannot be saved to this device" - .mp4 to iPhone

New member | Level 2

This makes sense. Thanks for the reply. 

Any idea what form of codec an iOS device would  accept? What video editing tool did you guys use when you were able to save that .mp4 file? 

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Re: "Sorry, this type of video cannot be saved to this device" - .mp4 to iPhone

Dropboxer
Dropboxer
It depends on the iOS device! If you check out the tech specs on the Apple site for your specific one, it should give a list of compatible codecs and files that are playable on that device.
 
We used an H264-encoded file, both from the web and a quick video from another device, and both could be saved on the iOS devices we have.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: "Sorry, this type of video cannot be saved to this device" - .mp4 to iPhone

Helpful | Level 5

Hi all,

I have the same problem - wierdly tho, many many videos (exactly the same format) have workded previously.... there is no problem with my newly rendered file - straight from FCPX - so must be a dropbox bug no?

(EDIT) Saving the file as a 2k video (rather than 4k) video works.... it seems that dropbox has a problem exporting 4k mp4's..... pls fix Dropbox!!

X

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Re: "Sorry, this type of video cannot be saved to this device" - .mp4 to iPhone

Dropboxer
Dropboxer
Hi @AJSMusic, are you able to test by doing a small-sized video in 4K, only a few seconds long, and see if it exports successfully?
 
Which iPhone are you using? Does it support 4K according to the Apple site?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Transfer 4K 60fps video from Mac to iPhone camera roll without compression

New member | Level 2

I would like to send an iMovie video from my MacBookPro to my iPhone camera roll - without decreasing quality (keeping sharpness and not becoming blurry). I was able to transfer a 1080 iMovie video (as long as it was exported from iMovie as "HIGH" instead of "Best - ProRes") using DropBox from my Mac to my iPhone camera roll.

Now, I am trying to repeat the process only now with a 4K video. I am also exporting it from iMovie as "HIGH" instead of "Best - ProRes". I can get the video onto DropBox, but I cannot import it into my camera roll (which I need to do I believe to upload to Instagram). Below is what I tried:

1) Save iMovie to my DropBox application. Then on my iPhone, hold down on the video, and click "Save to camera roll". It starts trying to save and gets up to about 70% but terminates with no errors/information. It does not transfer to camera roll.

2) Save iMovie to my DropBox application. Then on my iPhone, hold down on the video, and click "Open in." Then, I click "Save video". Get a message "Sorry, this type of video cannot be saved to this device".

I tried with both .mp4 and .mov extensions. I would be so grateful to hear a tested-and-true method on how to transfer a 4K iMovie video from my Mac to camera roll using DropBox. Any suggestions greatly appreciated!

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Re: Transfer 4K 60fps video from Mac to iPhone camera roll without compression

Dropboxer

Thanks for posting about this issue @cletuslapin

Sorry to hear this has not been easy for you. Please try the following: 

  1. Reinstall the Dropbox mobile app. This will not affect your files at all. 
  2. Try switching from wifi to data / from data to wifi.
  3. Try to make the file available offline and export it from your 'Offline Files' tab. Do you get the same results?

Looking forward to the results of the troubleshooting steps provided.


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Transfer 4K 60fps video from Mac to iPhone camera roll without compression

New member | Level 2

Thanks for the suggestions. I have seen these suggestions as well and have tried them before. However, I get the same results. The 1080 resolution video can be downloaded from Dropbox to my camera roll, but the 4K cannot.

Is it possible for you verify whether 4K videos can be downloaded (without altering resolution?) Seeing that it works for 1080 but not 4K does have me wondering. I would be grateful to know if 4K is a limitation so I can try another approach altogether (outside of Dropbox)? If it is still possible in Dropbox, then I will keep researching why I am unable to achieve it. Thank you again!

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Re: Transfer 4K 60fps video from Mac to iPhone camera roll without compression

Dropboxer

Thanks for letting me know you have taken these steps.

There are no limits to exporting files from the Dropbox mobile application. 

So let's see what is going on..

  • Were you able to offline this file? 
  • How much available storage space you have on this mobile device? 
  • Are your battery levels low when you are trying to export by any chance? 

I've already emailed you but please confirm this information here, before we proceed to further troubleshooting via email. 

Thank you for your patience!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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"Sorry, this type of video cannot be saved to this device" - .mp4 to iPhone
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