Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

".jpg files are supported but something went wrong."

Explorer | Level 3

Two years ago I uploaded my entire engagement photo album to Dropbox.  Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wrong."

I tried this on my phone and got the same message.  I have been unable to access the photos for 2 days.  Please help!  Does anyone know how to fix this?

Tags (2)
7 Replies
Highlighted

Re: ".jpg files are supported but something went wrong."

Super User II

Can you download the file to your desktop say and view them once downloaded via File -> Open in preview or something?


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...

Re: ".jpg files are supported but something went wrong."

Explorer | Level 3

Unforunately, I already tried that. When I try to download I receive the message, " it looks like we don't support that file format."

Reply
Loading...

Re: ".jpg files are supported but something went wrong."

Dropboxer

Hey @Brashley, thanks for reaching out to us about this. 

Could you provide us with some additional info to ensure troubleshooting? For example:

  • Do you get this error message with a specific file or for all .jpg files?
  • How large is the file you're trying to preview?
  • Could you also send a screenshot (without any personal info) of the error messages?

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: ".jpg files are supported but something went wrong."

Explorer | Level 3

Hello, thanks for your help! I have noticed that I am receiving this error message in at least two folders that include only .jpg files. I am able to see other jpg. files in my dropbox. I can't figure out why I cannot access the .jpg files in the specific folders.

Below is the error message I am receiving:

 

.jpg files are supported but something went wrong.
._ab (4 of 47).jpg · 4 KB
Open ▾
 
 
5 of 95
 
 

 

 
 
 
Reply
Loading...

Re: ".jpg files are supported but something went wrong."

Dropboxer

Thanks for the screenshot, @Brashley! It definitely points us to the right direction. 

Dot-underscore (Apple Double) files are created by Mac OSes and appear when copying files with extended attributes metadata into a file system that doesn't support them. 

Depending on the info stored in the metadata, you may or may not need these files. 

From your screenshot, it seems that the file may be the metadata of the actual file you're trying to preview. 

To avoid this in the future, if you have your Dropbox folder on an external drive, we generally recommend ensuring that the drive is formatted in the default file system format for the OS installed.

I hope it info helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: ".jpg files are supported but something went wrong."

Explorer | Level 3

Thanks Lusil. I have the files on an external drive and I am trying to re-upload to dropbox, but I keep getting the same error message once uploaded on dropbox. Do you know how I can successfully upload the files from my external drive?

Reply
Loading...

Re: ".jpg files are supported but something went wrong."

Dropboxer

Thanks for getting back to me, @Brashley

Since files with ._ are hidden system files, you should still be able to upload the actual files to your Dropbox account as per normal. 

You can have a look at this thread and this one where other users have discussed similar concerns.

Give me a shout if you have any other questions!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

".jpg files are supported but something went wrong."
356 Views
7 Replies
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey