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"zip download failed" is this a bug?

New member | Level 2

Hi, I was using the dropbox web interface to access some files on my account. From the search results page, I selected a file and a folder that matched my search term, and clicked "Download". A few moments later, a small pop-up at the bottom of the screen appeared that said "Zip download failed." and that's it. Why did it fail, how can I download my files? I'm guessing this is a bug with the dropbox web interface, not sure where to report it.

Thanks.

4 Replies

Re: "zip download failed" is this a bug?

Dropboxer

Hi there @dougabugg, have you by any chance tried downloading the items:

  • From another browser?
  • From an incognito window?
  • After clearing the cache?
  • Once you've ensured that you're not running any third party browser extensions?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: "zip download failed" is this a bug?

Super User

Hi @dougabugg One reason a zip download failing could be that total size of the folder is larger than 20 GB or contains more than 10,000 files https://help.dropbox.com/installs-integrations/sync-uploads/download-entire-folders

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Re: "zip download failed" is this a bug?

New member | Level 2

I think the issue was that one of the items I selected to download was the parent folder of another item I selected. So say I select a folder called "my bookmarks" and a file called "old bookmarks.txt", where "old bookmarks.txt" is a file inside of the "my bookmarks" folder. Now if I search "bookmarks" and select both "old bookmarks.txt" and "my bookmarks", then click "Download", I get the "Zip download failed" pop-up. You can try it for your self.

I guess this is just a minor UX bug, but my experience with it was still annoying when I didn't realize right away why it was failing.

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Re: "zip download failed" is this a bug?

Super User

You are right! I get the same error as you when I select to download a folder and a file inside the same folder. Probably, the error message could have been more descriptive at least. 

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"zip download failed" is this a bug?
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