cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

"zip download failed" is this a bug?

New member | Level 2

Hi, I was using the dropbox web interface to access some files on my account. From the search results page, I selected a file and a folder that matched my search term, and clicked "Download". A few moments later, a small pop-up at the bottom of the screen appeared that said "Zip download failed." and that's it. Why did it fail, how can I download my files? I'm guessing this is a bug with the dropbox web interface, not sure where to report it.

Thanks.

7 Replies

Re: "zip download failed" is this a bug?

Dropboxer

Hi there @dougabugg, have you by any chance tried downloading the items:

  • From another browser?
  • From an incognito window?
  • After clearing the cache?
  • Once you've ensured that you're not running any third party browser extensions?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: "zip download failed" is this a bug?

Super User

Hi @dougabugg One reason a zip download failing could be that total size of the folder is larger than 20 GB or contains more than 10,000 files https://help.dropbox.com/installs-integrations/sync-uploads/download-entire-folders

Reply
Loading...

Re: "zip download failed" is this a bug?

New member | Level 2

I think the issue was that one of the items I selected to download was the parent folder of another item I selected. So say I select a folder called "my bookmarks" and a file called "old bookmarks.txt", where "old bookmarks.txt" is a file inside of the "my bookmarks" folder. Now if I search "bookmarks" and select both "old bookmarks.txt" and "my bookmarks", then click "Download", I get the "Zip download failed" pop-up. You can try it for your self.

I guess this is just a minor UX bug, but my experience with it was still annoying when I didn't realize right away why it was failing.

Reply
Loading...

Re: "zip download failed" is this a bug?

Super User

You are right! I get the same error as you when I select to download a folder and a file inside the same folder. Probably, the error message could have been more descriptive at least. 

Reply
Loading...

I'm getting an error "Zip download failed" when downloading a folder, any ideas?

New member | Level 2

I'm trying to download a fairly large directory with a pretty deep hierarchy of folders in it. Every time it says Zip download failed. I've tried downloading folder separately but there are a huge number and in some folders it still fails because the context includes a lot of photos and some videos that are big.

Tags (1)
Reply
Loading...

Re: Zip download fails

Super User II

There are file size and quantity limitations when downloading folders. Make sure the folder you're downloading is smaller than 20 GB and has fewer than 10,000 files within it.

Ultimately, you'll have a much better experience if you install the Dropbox client and just allow the folder to sync to your computer. It's faster, resumes when interrupted, and doesn't have to compress your folders into Zip files.

Reply
Loading...

Re: Zip download fails

New member | Level 2

I suspect there are more files in the folder than 10,000. So sounds like it can't zip it.  I've waited days for it to sync with no luck. Dropbox client just spins and gives me no indication if it is working. 

I tried zipping a smaller set and downloading at it did work. Also worth noting zipping and downloading took 1/10 the time it took to sync so I don't think it is true that syncing is faster. It may be on subsequent syncs but not on the first one. It is MUCH slower.

Doesn't sound like dropbox is a viable solution for me moving forward at least not for photo/video. I just have too many for them. I'll look at something else.

Thanks.

This thread is closed due to inactivity. Please feel free to create a new topic here. 

 

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

"zip download failed" is this a bug?
6,287 Views
7 Replies
0 Likes
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post