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7 years ago I opened my first dropbox account and uploaded lots of photos from my trip.
Sadly I didnt understood the notice that the files are too big and did a regular download so I got a folder with some files and an empty file named "Not all files could be downloaded".
Lots of files were lost this way.
And then sadly again I deleted the origion files from dropbox on the web
Is there any way its possible to restore this files
It was a long and amazing trip and I would like very much to have this photos
Please assist
10x
Hey again, @zoom_zoom.
If these photos were deleted 7 years ago, I'm afraid there's not much we can do, since all files will be permanently deleted after your account's recovery window.
I understand this isn't the ideal reply you were looking for, but let me know if you have any other queries. Thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hey @zoom_zoom, thanks for reaching out to us about this.
You can recover files within 30 days of their deletion for Basic/Plus accounts, and 180 days for Professional/Business account. If you're not sure which subscription your account is on, you can check your Plan tab.
After that, all files will be permanently deleted within 60 days in the normal course of operations. You can find more info about this here.
If you are within the recovery window though, you can have a look at this article for more info on how to restore them.
I hope this helps, but please let me know if you have any other questions. Thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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This does not help
As mentained I refering to files 7 years ago
Hey again, @zoom_zoom.
If these photos were deleted 7 years ago, I'm afraid there's not much we can do, since all files will be permanently deleted after your account's recovery window.
I understand this isn't the ideal reply you were looking for, but let me know if you have any other queries. Thanks!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi
Sad to hear
10x for the replay 🙂
Sorry I couldn't be of more help on this matter, but I'll be around if anything else comes up.
In the meantime, have a lovely weekend ahead, @zoom_zoom!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!