Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
when i go into a folder with say 80 files (50mb files) and click to select them all and then delete it used to be instant. Now it can take 30 seconds or more to delete 80 files from the website. This has only happened in the past week. Before this everything was instant.
Help!!!!!!!
Have you tried another browser?
Cleared local cache/cookies etc.? I've not seen anything on here which would hint at a Dropbox wide issue.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Have you tried another browser?
Cleared local cache/cookies etc.? I've not seen anything on here which would hint at a Dropbox wide issue.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
this did not sovle the problem!!!!!!!!!!!!!
Mark please advise
Hey there (@mike1921), thanks a lot for the video of what this looks like on your end! As you’ve mentioned that this hasn’t improved, could you also let us know if that persists across browsers? Additionally, is there any chance you had noticed any delay in your network speed (i.e. in other websites)? Please let us know on this discussion & we’ll take it from there!
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Jane thank you so much for reading this! It does persist across all browsers. Tried safari, firefox and chrome. I can sit here for a whole minute just to delete 80 files where as before it was instant.
there has not been any delays in any other sites. Everything working perfectly.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi Jane,
I have the same isssue. We use dropbox to upload image files from our CCTV system, it used to take only minutes to delete a thousand or si files, now over past couple of months, when I haven't kept up to date with weekly deletions, its failing to delete and is taking me hours to clean them out... 4 camera folders and sometimes up to 4000 files per camera.
I don't have any option other than dropbox for the image upload storage in our CCTV setup.
Any advice appreciated.
Thanks
Steve
unfortunately they wiped their hands of it and provided no follow up
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!