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Re: sync error without error message

Dropboxer

Sorry to hear that @jianwen. Can you restart this computer and let me know if you're still seeing this please?

If you do, would it be OK to reach out to your Dropbox associated email address? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: sync error without error message

Explorer | Level 3

you saw the screenshot in the last reply taken after i restarted the laptop.

my dropbox account email is [personal information removed for security purposes] thanks

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Re: sync error without error message

Star Collaborator | Level 17

Hi @jianwen,

Why You are using beta release? This is test version in fact. Such version can have some things for fix (generally). Jump to stable release, could fix the issue. Try at least... winking face

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Re: sync error without error message

Dropboxer

As @Здравко mentioned, based on your last screenshot it appears that you are running a beta (or experimental) build of the Dropbox desktop application and since these builds are still in the testing process, you could experience some issues or an inconsistent experience.

As a first step to isolate the issue, I'd like you to install our latest stable version of the Dropbox desktop application.

To do this, you will first need to follow these steps to verify that you have opted out of "Include me in early releases" option in your settings on Dropbox.com. This will ensure that the application does not automatically update to the beta build after you install the latest stable build:

  1. Log in to www.Dropbox.com using your web browser.
  2. Click on you account picture/avatar at the top right corner of the page.
  3. Click on "Settings".
  4. From the "General" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

Then, use the following link to install the latest stable version of the Dropbox desktop application: 

https://www.dropbox.com/downloading?build=77.4.131&plat=win&type=full

Once you install the stable build, it might take some time to re-index the files and sync any pending changes but things should return to normal. 

Let me know the results!

PS: I removed your email address from your post for security reasons. If you'd like to reach out to our Support team through email you can do so from the following page: 

https://www.dropbox.com/support

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: sync error without error message

Explorer | Level 3
thanks,i want to use the beta version.at least on one of my laptops work well.i am not going to try to re-install the latest stable dropbox version.
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Re: sync error without error message

Dropboxer

Feel free to do so @jianwen!

If there's anything else we can assist with, do let us know; we're just a post away.

Have a lovely weekend!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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