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sync error without error message

Explorer | Level 3

I do not what happend to my Dropbox recently,On my 3 laptops,there are always syning icon on the folders,see following photo

微信图片编辑_20190717103610.jpgsyncing icon

but click into folders no file to syning,but my some files can not be searched on local Dropbox,but be searched on Dropbox website.

15 Replies

Re: sync error without error message

Dropboxer

Hey there @jianwen - sorry to hear about your syncing issues. 

To begin with, what's the exact status of the desktop app shown on the affected computer? 

More information

You can always look at the Dropbox icon in your taskbar (Windows) and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu.

If you do not see this then can you please let me know what the exact message being displayed reads?

Also, to see if there are files in your Dropbox that may have problematic file names, try our lookup tool:  https://www.dropbox.com/bad_files_check

Finally, you can view a full list of the characters (letters, symbols, or numbers) that may be incompatible with the operating system on your computer in this Help Center article:

https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

Let me know what you find and we'll take it from there!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: sync error without error message

Explorer | Level 3

To begin with, what's the exact status of the desktop app shown on the affected computer? 

微信图片编辑_20190717103610.jpg

Also, to see if there are files in your Dropbox that may have problematic file names, try our lookup tool:  https://www.dropbox.com/bad_files_check

yes have 2 files ,remove those 2 files,sync problem not resolved. 

 

thanks

 

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Re: sync error without error message

Dropboxer

I'm sorry to hear this persists @jianwen.

At this point, I'll need the exact staus of the app. Could you send me a screenshot of it so I can get a better view of the matter at hand?

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: sync error without error message

Explorer | Level 3

not sure what you want,check this screenshot,thanks

微信图片编辑_20190718093646.jpg

 

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Re: sync error without error message

Dropboxer

I'll need you to take a look at the Dropbox icon in your taskbar and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the exact message being displayed reads?

Thanks in advance @jianwen

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: sync error without error message

Explorer | Level 3
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Re: sync error without error message

Explorer | Level 3

just found dropbox sying icon on folders disappear.

but i did nothing for resolve the problem.anyway,dropbox work well for me now,i will tell you the other laptops sync status.thanks 

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Re: sync error without error message

Dropboxer

Thanks for the update @jianwen.

Let me know if everything's OK when you get the chance please. 

Until then, take care!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: sync error without error message

Explorer | Level 3
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