Known issues updated. Learn more




upload 1 .move file to Dropbox Folder Fail.

Level 3

I have one .mov file to upload to dropbox and I have plenty of space.  

It uploads and then fails and says to retry.  Nothing happens when I retry.

I can upload a single picture so the connection is fine.  The .mov is not that big.

Please advise,



Tags (1)
1 Reply

Re: upload 1 .move file to Dropbox Folder Fail.


Hey there @dmcalvin2017, sorry to hear you're having issues with uploading your files.

Could you clarify if you're using the website to do this or the mobile app? If you're using the desktop application, could you share the exact status of the app on your computer? 

If you're using a web browser, have you tried another one (or an incognito window or even clearing your cache)? Do you get the same error? If you do, could you share a screenshot so we can have a better look into this?  

On a side note, does this persist if you rename the video file to something else? 

Keep me posted on your findings!


Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

upload 1 .move file to Dropbox Folder Fail.
1 Reply
Who's talking
Top contributors to this post