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wanna Recover Permanently Deleted Files

New member | Level 2
 

my friend accidentally deleted some video from a sharing folder and I need to restore them. try the ways from dropbox support,  I can view them on the events page but have no option to restore them. Please help! thanks!!

 

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Re: wanna Recover Permanently Deleted Files

Dropboxer

Hey there @liulian - sorry to hear about this.

How long ago did the deletions occur? 

Note that when this type of deletion occurs (i.e. permanent deletions), the files and their backups that are usually stored for 30 days (for Dropbox Basic and Plus accounts) or 120 days (for Dropbox Professional and Business accounts) are immediately removed from Dropbox's servers. This kind of action can only be done via the web interface on Dropbox.com. 

I hope this information helps to some extent and please let me know if there's anything else I can assist with. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: wanna Recover Permanently Deleted Files

New member | Level 2
How can i recover photo that i have deleted 1 year back
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Re: wanna Recover Permanently Deleted Files

Dropboxer

If the deletions you're talking about were permanent, then you wouldn't be able to restore them even a day after the deletion event took place @Kudleaziz - this is how permanent deleting files works. Note that this kind of action can only be taken while on our website.

In case the files you mention weren't permanently deleted and you're just missing them, I'd suggest taking a look at your events page and see if there's any trace of them there. 

Let me know what you find and we'll take it from there. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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