All Dropbox customers can reach Dropbox Support over email, can use the help center, and post to the Community.
Dropbox Business admins can contact live support through the admin console.
We're dedicated to helping you have a great experience with Dropbox. When you have a question, we want to make sure we provide you with an answer.
Learn about the support options and expected response times for your plan:
* If your Dropbox Professional account is linked to a Dropbox Business account, you will not have access to chat support due to Dropbox security restrictions.
Standard members and admins
Advanced members and admins
Note: The customer support levels described here are accurate as of October, 2017. Support options may change in the future.
Phone support: English, French, German, Italian, Japanese, Portuguese, Spanish
Chat support (Standard and Advanced plans): English, French, German, Italian, Japanese, Portuguese, Spanish
Chat support (Professional plan): English, French, German, Italian, Japanese, Portuguese, Spanish
Email support: English, French, German, Italian, Japanese, Portuguese, Spanish
Note: Enterprise email support is available in English only
Europe: 9AM - 5PM GMT and CET
United States: 8AM - 8PM ET
Australia, New Zealand, and Singapore: 9AM - 5PM AET
Japan: 9AM - 5PM JST