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How to contact Dropbox Customer Support

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How to contact Dropbox Customer Support

Our customer support team is dedicated to helping you have a great experience with Dropbox. If you’ve got a question, we'll do our best to provide an answer.
 
This overview will help you understand the support options available. When you contact the support team, be sure to include all the relevant details of the issue you're seeing. The more we know, the faster we can resolve.
 
And remember: if you need help, you can always start by searching the Dropbox Help Center or the Dropbox Community Forum.
 
Dropbox Basic and Plus, and Professional:
 
Dropbox Basic
Dropbox Plus
Dropbox Professional
Channels
Email
Email
Email, Chat*
Hours
Weekdays during business hours (see time zone detail below)
Weekdays during business hours (see time zone detail below)
Weekdays during business hours (see time zone detail below)
Targeted initial response time
72 hours (excluding weekends)
24 hours (excluding weekends)
Within a few minutes
 
 
Dropbox Business plans:
 
Standard
Advanced
Enterprise
Channels
Email, Chat*
Email, Chat*, Phone*
Email, Phone*
Hours
Weekdays during business hours (see time zone detail below)
Weekdays during business hours (see time zone detail below)
24/7 support available (English only)
Targeted initial response time
Email: 24 hours (excluding weekends)
Chat: Within a few minutes
Email: 24 hours (excluding weekends)
Chat, Phone: Within a few minutes
Email: 1 hour
Phone: Within a few minutes
 
Note: The customer support levels described here are accurate as of October, 2017. They may change in the future.
 
You can find info about downtime and the current status of Dropbox products on our status page.
 
Available languages
Phone support is available in the following languages: 
English, French, German, Japanese.
 
Chat support for Dropbox Business Standard and Advanced plans is available in:
English, French, German, Japanese
 
Chat support for Professional customers is available in:
English
 
Email support is available in the following languages: 
English, French, German, Italian, Spanish, Japanese, Portuguese. 
 
Enterprise email support is available in English only.
  
*This support channel is only available to team admins. Team admins can access support channels through the admin console. 
 
Supported Time Zones 
 
Europe
  • 9AM - 5PM GMT and CET  
United States 
  • 8AM - 8PM ET
Australia, New Zealand & Singapore 
  • 9AM - 5PM AET
Japan 
  • 9AM - 5PM JST

Dropbox Community Super User Program

Super Users are some of the most active, knowledgeable and dedicated people