I originally installed Dropbox in April 2014 and have never had a problem.
I have Dropbox 3.8.8 (which it says was "installed 9/5/2015"). I'm on a PC running Windows 7 Professional.
When I logged into my computer yesterday, the first thing that popped up was an error box: "The specified module could not be found: LoadLibrary (pythondll.) failed". Closed this box and another one popped up: Error: "C:\Users\Deb\AppData\Roaming\Dropbox\bin\PYTHON27.DLL".
The Dropbox icon is now missing from my taskbar. Clicking on the desktop shortcut results in the same two error messages as above. So does trying to open it from Program Files, etc. I tried uninstalling it, but it will not uninstall because it can't find the file.
I've spent a few hours going through the help forum. I did try "unlinking". I did unlink via the security settings in my Dropbox account, but cannot "relink" because I can't access Droplink on my computer...just keep getting the two error messages.
I'm not an "advanced user", so I hesitate to use the solution that involves messing with the registry. I guess I could get a computer tech to do it remotely if I had to.
I'm wondering if I could "install" again from the Dropbox website. Would this automatically "uninstall" the old version?
Also, I'm not sure if this is relevant, but I never had a problem (as mentioned above, since I installed in April 2014), but just a couple of days before this problem, I accessed some photos that another Dropbox user shared, via a link to his Dropbox account. I "saved" a few. Seems odd that I never had a problem until then, but it could be coincidental.
Thank you in advance for any advice you can offer.
Solved! Go to Solution.
Update: As mentioned in my original post, I "unlinked" to Dropbox by going into my account. The next day, when re-booting my computer, I no longer got the error messages (also mentioned in detail in my original comment). Instead, Dropbox opened a box, asking me to sign-in and get started with Dropbox. I didn't get around to it until today---so, a little while ago, I did sign in. Dropbox then loaded some files and it now seems to be working normally. I tested it by uploading some photos from my camera. That worked fine. The icon is also back in my taskbar.
So far, so good. It appears that, at least in my case, the instructions I found about "unlinking" and then "re-linking" worked.
I also have the same problem, but with Mac OS X. I've "unlinked" my account via my security settings in my Dropbox account and then tried to uninstall the program, but a message appears: "The item "Dropbox" cannot be moved to the trash bin because some of its modules are being used". So now I still cannot open the program in my computer to try to sign in again.
Is there any solution for this? Thank you.
I solved the same problem downloading the python27.dll file here:
download the zip and unpack...
then my dropbox works totally normal...
@rashi a. As mentioned in my update of Oct 7, unlinking from the Dropbox account page didn't work initially. But, after turning my computer off and then back on, the error messages stopped appearing and a Dropbox box opened asking me to "sign in" and "get started". I did, and then everything seemed "normal" again. So, whatever problem I had, that "fix" worked for me. I guess it all depends on what the problem is. I still don't know what caused the issue in the first place.