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Can't open Dropbox web files in Microsoft apps

I just bought a new iMac. On my old iMac, when I accessed a file on Dropbox online, there was an option to open it in Microsoft apps on my computer, or Microsoft apps online. 

Now, I only see an option to open in Microsoft apps online:

2019-01-10_09-17-43.png

I've installed Office and have used both Word and Powerpoint on this new iMac several times.

I also have a Macbook Pro, and am able to open the docs in Microsoft desktop apps (not online) on that computer as well. 

How does Dropbox on the web detect whether the Microsoft apps are installed?

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Dropboxer
Dropboxer

Re: Can't open Dropbox web files in Microsoft apps

Hi Chris, have you followed the steps in this article to ensure that the local copy of Word is detected?
 
What version of Word or Office are you using? Is it the same version on both machines?
 
Let me know how it goes!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies
Dropboxer
Dropboxer

Re: Can't open Dropbox web files in Microsoft apps

Hi Chris, have you followed the steps in this article to ensure that the local copy of Word is detected?
 
What version of Word or Office are you using? Is it the same version on both machines?
 
Let me know how it goes!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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Level 4

Re: Can't open Dropbox web files in Microsoft apps

Okay, that was dumb. The Dropbox app wasn't open. I have it set to open automatically when I login, but for some reason that apparently didn't happen the last time I restarted. It's working now.  

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Dropboxer
Dropboxer

Re: Can't open Dropbox web files in Microsoft apps

Glad to hear that it’s working now! Have a great evening ahead. slightly smiling face



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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