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Can't sign in after windows account change

Level 2

Hi,

I made a fresh Windows 10 Install then install Dropbox and it worked fine. I synced my folders, etc...

Then I created a new Windows account because I was not happy with the name. I deleted the old account and now I can't log in the new Windows Account.

I made a full dropbox re-install, searched for any remaining dropbox folder within LOCALAPP, etc... but when I click to "click here to sign and get started" on the small grey icon, it will start, search for 2sec but then closes...

Untitled.png

Then I can't click on the task bar to re-open the panel, its dead..

Any idea on how I could sign in? Thank you

3 Replies

Re: Can't sign in after windows account change

Dropboxer
Dropboxer
Hi Dimitri, just to check, did you do an advanced reinstall of the app when you created the new account?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't sign in after windows account change

Level 2

Thanks Jay.

I thought it was correctly done the first time but I repeated the procedure today and the issue is now fixed. 

Thank you.

Dim

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Re: Can't sign in after windows account change

Dropboxer
Dropboxer
No worries, glad to hear that the app is working now! slightly smiling face

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Can't sign in after windows account change
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