cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot Install Dropbox Update

500 Views
24 Comments
17 Kudos
Highlighted
Level 4
a week ago

Cannot Install Dropbox Update

Hi

 

Currently having a problem installing the latest update to dropbox.

 

When I run the installer nothing appears to happen, not even an error message. Ive tried disabling the firewall and antivirus, and even used the offline installer, but still nothing shows up.

 

Is there a way to check if there is an error any logs?

 

Thanks

 

24 Replies
Level 5
a week ago

Re: Cannot Install Dropbox Update

I have the same problem. In addition to what's described above, when I run the update installer it causes DB to shut down.
Level 2
a week ago

Re: Cannot Install Dropbox Update

Same problem. Running Windows 10. Disabled AntiVirus. Nothing.

Have downloaded this a few times already and even uninstalled. Still nothing.

Please help!
Level 2
Tuesday

Re: Cannot Install Dropbox Update

Same exact problem. Submitted a support ticket, but haven't heard back yet.
Level 5
Wednesday

Re: Cannot Install Dropbox Update

I am having a similar problem here, the Dropbox setup update screen displays stating that I am using an older version of dropbox and that I should update.  However, when I attempt to run the installer nothing happens. If I close the update request window dropbox closes and I have no back-up.  

Level 2
Wednesday

Re: Cannot Install Dropbox Update

Same here. I even had an ouside expert look my PC. He could either help and is lookin the case. Hessu

Level 5
Wednesday

Re: Cannot Install Dropbox Update

Same here and this is infuriating because:

1. Tried to update - failed
2. Tried offline installer - failed
3. Uninstalled - repeat 2, failed
4. Remove shell extensions, hack registry, delete a bunch of files via CMD - repeat 2, failed

So now I am without Dropbox (which I use extensively to sync work across devices) on my main PC and I've possibly also messed up my registry and extensions.

I thought maybe they'd released a bad update - but I tried an old update file from a while ago and that one also fails the same way (silent, no errors, etc.) so I wonder if it is a "phone home" issue and the installers are just instructed to "die" if they can't contact a server and verify something.
Level 5
Wednesday

Re: Cannot Install Dropbox Update

I have now tried offline installations for various older versions of dropbox which are running happily on other machines.  However, I cannot get any of these versions to install on my current PC that was running dropbox earlier.  Somehow this machine's ability to install dropbox appears to have been corrupted.  I guess this is probably a registry issue but have no idea how to proceed.   I have submitted a support ticket but yet to hear back. 

Level 2
Wednesday

Re: Cannot Install Dropbox Update

i have the same problem, and i made everething that is in the blog, what should we do for dropbox answer?

the only thing that they told me is restart, offline update, and nothing works, i use dropbox every day and this is a problem for me.

Level 2
Wednesday

Re: Cannot Install Dropbox Update

Exactly same problem in windows 7, any new idea?