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Level 2

Cannot download PST files without renaming extension

I uploaded several saved PST files into a folder.

I want to off-load [download] these (entire folder) to an archive location, but the Download function is not available when I select the folder.

So I tried selecting just one of the PST files and the download was still not available.

Next step -- rename the file (.pst1) and the download function IS available for that.

What gives with PST files and the download function?  why does DropBox care about the extension -- a file is a file.

thanx

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3 Replies
New Super User

Re: Cannot download PST files without renaming extension

Hey, I found this post from a while back https://www.dropboxforum.com/t5/Syncing-and-uploads/Best-Practice-for-Syncing-PST-File/td-p/72795

Is the file actively open somewhere? Maybe it is corrupted :/

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Level 2

Re: Cannot download PST files without renaming extension

I saw this article too, but it isn't my situation:

These PST files are not active (synced or even being used for years).

When I rename the file (.pst1) download it and rename back to .pst, the file will open in Outlook, so they aren't corrupted.

It's the only file-extension I've ever had issues with;  and I have files from very obscure software-applications, even executables.

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Level 2

Re: Cannot download PST files without renaming extension

GOT IT!

My co-worker has my entire email-folder synced to his PC ... not just the files I wanted him to access.

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