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Re: Desktop app forces MacBook into Discrete Graphics mode

Level 4

Same here.

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Re: Desktop app forces MacBook into Discrete Graphics mode

Dropboxer

Hey fellas ( @lej & @glaberson), sorry to hear about this.

Could you confirm which version of our client you're currently using and forward a screenshot of where you spotted this within your Mac's Activity monitor?

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Desktop app forces MacBook into Discrete Graphics mode

lej
Level 4

I am sorry, I can only provide the screenshots in Chinsese version MacOS.

Please find picture links here:

1. https://www.dropbox.com/s/38if9p601wp79sl/%E8%9E%A2%E5%B9%95%E5%BF%AB%E7%85%A7%202019-03-23%20%E4%B8...

2. https://www.dropbox.com/s/oy7798tubovdm7p/%E8%9E%A2%E5%B9%95%E5%BF%AB%E7%85%A7%202019-03-23%20%E4%B8...

3. https://www.dropbox.com/s/hq51a4yx1b8un7p/%E8%9E%A2%E5%B9%95%E5%BF%AB%E7%85%A7%202019-03-23%20%E4%B8...

4. https://www.dropbox.com/s/un6gtohp2i6fkz7/%E8%9E%A2%E5%B9%95%E5%BF%AB%E7%85%A7%202019-03-23%20%E4%B8...

5. https://www.dropbox.com/s/q4ulr0hh2ttppsw/%E8%9E%A2%E5%B9%95%E5%BF%AB%E7%85%A7%202019-03-23%20%E4%B8...

As you can see in picture 1. Dropbox Web Helper force my Mac into discrete (Nvidea) graphics mode.

And the picture 3 shows Dropbox need High Power GPU, where "是" = Yes, "否"= No. "需要高效能GPU" = Need high power GPU. The picture 4 shows Dropbox Web Helper is the culprit.

Dropbox client verion shows in picture 5( v69.4.102 ). 

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Re: Desktop app forces MacBook into Discrete Graphics mode

Level 4

Me to!

 

 

 

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Re: Desktop app forces MacBook into Discrete Graphics mode

Level 4
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Re: Desktop app forces MacBook into Discrete Graphics mode

Level 4

No GPU issues, at all, with Dropbox 69.4.102, on my mid-2010 MacBook Pro (High Sierra 10.13.6).  Looks like the issue is impacting a different hardware set, this time around.

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Re: Desktop app forces MacBook into Discrete Graphics mode

Level 4

I've submitted a ticket. I'm sure they'll fix it soon.

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Re: Desktop app forces MacBook into Discrete Graphics mode

Dropboxer

Thanks for the additional info @Noiseboy2006 - much appreciated! 

I've found your existing ticket on our system and passed your comments there to have all the relevant information under one place - thanks for your report again.

If there's anything else I can assist with in the meantime, please let me know. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Desktop app forces MacBook into Discrete Graphics mode

Dropboxer

Also, @lej  - could you log a ticket with our team letting them know about your device specifics through this page: https://www.dropbox.com/support ?

Let me know the ticket's ID here and I'll make sure to get on it asap. 

Thanks!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
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Re: Desktop app forces MacBook into Discrete Graphics mode

lej
Level 4

I submitted a ticket, but I don't get a ticket ID.

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Desktop app forces MacBook into Discrete Graphics mode
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