Dropbox Icon missing Windows 10

[Alex M.76]

I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing.  I checked task manager and dropbox is running theres just no icon and if I kill the task and double click on the dropbox exe it loads the app but does not show the Icon so I am unable to check my settings or anything else.  Oddly enough it is still working fine on my main desktop.

I have completely uninstalled dropbox and reinstalled a couple of times but there is no change to my issue. 

Also, when I launch the installer, after it has downloaded the dropbox files via the installer it doesn't actually launch the install process to let me input my user account or link my files but if I check task manager it shows that dropbox.exe is running.

I am somewhat confused, can anyone help?

I have checked my AV and no issues there but I would assume if it was something to do with AV it would stop the app from being loaded

[Ros L.]

Hi Jane 

Yes, I'll try to find time to do that at the weekend when work is (I hope!) a bit quieter 

Ros

[Jane]

Sure Ros (@Ros L.), let’s leave this discussion open; please take your time to try my suggestions & keep me posted on the outcome whenever you get a chance! 

[Ros L.]

Hi again Jane I haven't been able to find time to do a full uninstall reinstall yet, that will be over the weekend but wanted to report that Dropbox isn't syncing at all.  I had a document to update today.  It is an older version of Word so that it is accessible to more users and I have that old version on my old Win7 laptop.  I started that up and the Dropbox icon was showing.  In the middle of updating the document the icon disappeared completely.  The document hasn't updated.

I tried updating it from this Win10 laptop and again it hasn't synced and I have had to share it with colleagues by email

Hopefully this will be resolved by uninstalling/reinstalling on both laptops but it will also mean conflicted copies of the document as both are saved under the same name, in the same Dropbox folder, on separate laptops.

I can get on with the Win7 laptop now as I am not using it for anything else currently, this laptop will be tomorrow or Sunday

Ros

[Ros L.]

Actualy, no go back on that, the icon has reappeared on Win7.  I'll not uninstall then

[Jane]

Hey there Ros (@Ros L.), thanks a lot for looping back to me. So, do your files sync now that you’ve seeing the Dropbox app on your system tray? Please let me know & we’ll take it from there!

[Ros L.]

With the Win 7 laptop, yes they do.  I hope to do the reinstallation of Dropbox on this laptop later today

[Ros L.]

Oddly I am unable to uninstall dropbox.  I am using control panel>uninstall or change a program.  I have selected dropbox, hit uninstall and then when given the choice to change or uninstall I chose uninstall.  Twice.  Each time it has said uninstall failed.

What now?

[Ros L.]

Trying once a gain to upload a screenshot but again, as previously happened, it is not working 'An Unexpected Error has occurred.' 

About two thirds of the way through the uninstall process, a message that it has failed

Happily though Photobucket is working for once, here is a screenshot 

[Jane]

Thanks a lot for your ongoing cooperation & patience Ros (@Ros L.) ! As we’ve tried working on that on this discussion & I’d like to expedite matters a bit for you, let me have a closer look on your setup through our Official Support channel in order to provide you the best next steps on this inquiry. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email gathering all the details you've seent me on this discusison. 

Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks  & I’ll be awaiting your next reply!

[Ros L.]

Thanks Jane, response sent