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Level 4

Dropbox app freezing Windows Explorer

Hi!

I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer.

I have tried several fixes, including making an exception for Dropbox in my Virusscanner and checking Firewall Issues. Also tried re-installing it (several times). 

Can you suggest an alternative fix?

Kind regards,

Oscar

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Dropboxer

Re: Dropbox app freezing Windows Explorer

Thanks for the speedy response @OscarV - sorry to hear this persists after an advanced re-install too.

May I reach out to you via email to work on this together? If you'd like to, you can also log a ticket from your end and let me know the ticket ID so I can get my hands on it. 

In either case, please keep me posted. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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8 Replies
Dropboxer

Re: Dropbox app freezing Windows Explorer

Hey there Oscar - sorry to hear about this.

Does this happen with files only in your Dropbox Folder? Does it affect all files? 

Could you try an advanced re-install and let me know if this helped?

Thanks!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 4

Re: Dropbox app freezing Windows Explorer

Hi Walter, thanks for your reply.

I have tried the advanced re-install, to no avail.

The freeze occurs only when accessing Dropbox in Windows Explorer. 

Any other ideas? 

Kind regards,

Oscar

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Dropboxer

Re: Dropbox app freezing Windows Explorer

Thanks for the speedy response @OscarV - sorry to hear this persists after an advanced re-install too.

May I reach out to you via email to work on this together? If you'd like to, you can also log a ticket from your end and let me know the ticket ID so I can get my hands on it. 

In either case, please keep me posted. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Level 4

Re: Dropbox app freezing Windows Explorer

E-mail works for me!

My e-mail address is [personal information removed for security reasons].

 

Thanks!

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Dropboxer

Re: Dropbox app freezing Windows Explorer

Thanks for the quick reply Oscar - much appreciated.

I have already reached out to you via email so we can work on this with all of my tools available.

Check your inbox for my email and we'll take it from there. Thanks!

PS: I removed your personal information from your last reply for your own safety. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Pol Level 2
Level 2

Re: Dropbox app freezing Windows Explorer

I have the same problem. Can you post the solution publicly, so others can benefit too?

 

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Dropboxer

Re: Dropbox app freezing Windows Explorer

Hey there @Pol - sorry to hear about this.

@OscarV found out that the problem was resolved by opening a Word document on that particular device at some point for some strange reason. 

Could you please let me know which version of our desktop app are you using (we're currently on 61.4.95and if you have rebooted your computer at all lately?

Thanks!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Level 4

Re: Dropbox app freezing Windows Explorer

Hi Pol,

As Walter explained, my solve was, strangely, opening a Word document to Desktop from Dropbox in my webbrowser.

I hope this works for you! Otherwise Walter can assist you quite well in finding an alternate solution.

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