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Dropbox client on Windows 7 will not give login window

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Level 6

Dropbox client on Windows 7 will not give login window

I would like to get the Windows 7 (64-bit) Dropbox desktop client working for a number of users in our department. However, after installing the desktop client, I can not login to Dropbox.

 

The installation succeeds on our Windows 7 workstations, but when starting Dropbox I only see a "Set Up Dropbox" window that is all white; there is no login/password box presented in that window.

 

How does one get around this? The product doesn't work particularly well if one can't get logged in.

 

So far, I have tried 18.4.32, 19.4.13 and 20.3.17 (beta) offline installers; they all exhibit the same behavior.

 

 

 

2 Accepted solutions

Accepted Solutions
Solution
Level 6

Re: Dropbox client on Windows 7 will not give login window

Actually, yes (as of today). Looks like beta build 21.3.18 works properly over a remote desktop connection.

 

NOTE: you will need a 32-bit colormap to make it work. When I try to connect with a 24-bit colormap, it drops to 16-bit, and then I get the same blank sign-on window. With a 32-bit colormap ("-a 32" if you're using the Linux rdesktop client), the sign-on window looks as I would expect with visible data entry fields.

 

You can find the download here:

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-21-3-18/m-p/208009#M3718

 

Solution
Dropboxer

Re: Dropbox client on Windows 7 will not give login window

Hello @jperkins

 

In general we advise installing the latest stable version on your machine - using the Beta may lead to issues since they are experimental versions of the app.

 

Regarding the issue, I would recommend to first try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.

 

If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.

Once you do, please let us know here with the ticket ID so that we can help.

Thank you!


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27 Replies
Super User

Re: Dropbox client on Windows 7 will not give login window

Try downgrading to a one in the 15.4.x branch from https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000

 


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Level 6

Re: Dropbox client on Windows 7 will not give login window

15.4.22 installs and gives me a login window, but it will not accept my email/password when trying to connect.

Super User

Re: Dropbox client on Windows 7 will not give login window

Why?

What does it say?

 


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Level 6

Re: Dropbox client on Windows 7 will not give login window

When I enter the email address/password, the login window goes blue, then back to the login screen. Same behavior I get when putting in a deliberately mistyped password.

Even tried using cut-and-paste to capture the password. Password works fine in a web browser, but not in the Dropbox desktop client.

 

I  wish I knew why...

 

Are there known issues with the 19.X clients and Windows 7?

 

Level 4

Re: Dropbox client on Windows 7 will not give login window

Same issue here.  I am trying to set up on a Windows 7 Prof 64-bit PC.  The latest build (or at least the one that Ninite serves) installs but the sign-on window is blank.  After installing 15.xx from here it just tells me that "You're using an old version of DropBox. Please download the latest version", so I am dead in the water.

 

Help!

Level 5

Re: Dropbox client on Windows 7 will not give login window

I have the same issue here. New computer and I can not access any of my files. No way am I going to use a browser to do this.

Level 5

Re: Dropbox client on Windows 7 will not give login window

Workaround.... I was installing 19.4.13 whilst logged onto the machine remotely using Remote Desktop Protocol. I had to log off go to the actual machine and install fromt he console. Looks like remote install is not possible. Lets hope this BUG is fixed ASAP.

BUG FIX PLEASE

Level 6

Re: Dropbox client on Windows 7 will not give login window

The remote desktop connection seems to be the cause of the trouble I was seeing. Since the KVM switch on my desk died, I've had to use RDP connections to my test Windows computers.

 

This will get me going for most users using Dropbox, although seeing this work when connected via RDP would be MUCH better...

 

Level 2

Re: Dropbox client on Windows 7 will not give login window

Very same issue here on my Windows 7, 64 bits desktop.


I tryed both local and via remote desktop.  I tryed all version from 12.X to the lastest.

 

On older version, I got a login screen with a very different look, but I cannot login and I get an error message like "you are using an older version".

 

It seems the new mechanism used to build/draw the login screen has changed somewhere between version 15.X to 16.X and is  causing the issue.

 

PLEASE FIX THIS.

 

PRoque