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Re: Dropbox client on Windows 7 will not give login window

blank login screen with dropbox app on windows 7 pc

bocceman
New member | Level 2
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Hi.  I'v having issues with logging into an existing dropbox account on a windows 7 pc. 

 

If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.

 

I've tried the lastest version - 24.4.17 and all I get is a blank screen.  I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.

 

Anybody have this issue?  Any solution for this?

126 Replies 126

sarchasm
Helpful | Level 5
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Any fix for you yet jperkins?

Servontius
New member | Level 2
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I have a couple of Enterprise Macs running Sierra 10.12.3, and I am unable to setup the Desktop app on them. On both I receive a Blank White screen after launching the application from the Applications Folder. I am currenty trying to install version 19.4.13. I thought the issue was the Mobile Device Management software we use, Airwatch, was the issue. After removing Airwatch however, the issue persists. Any help would be greatly appreciated.

Zed
Dropbox Staff
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Hello @Servontius,

 

Please try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.

 

If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.

Once you do, please let us know here with the ticket ID so that we can help.

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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jperkins
Helpful | Level 6
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Actually, yes (as of today). Looks like beta build 21.3.18 works properly over a remote desktop connection.

 

NOTE: you will need a 32-bit colormap to make it work. When I try to connect with a 24-bit colormap, it drops to 16-bit, and then I get the same blank sign-on window. With a 32-bit colormap ("-a 32" if you're using the Linux rdesktop client), the sign-on window looks as I would expect with visible data entry fields.

 

You can find the download here:

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-21-3-18/m-p/208009#M3718

 

Zed
Dropbox Staff
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Hello @jperkins

 

In general we advise installing the latest stable version on your machine - using the Beta may lead to issues since they are experimental versions of the app.

 

Regarding the issue, I would recommend to first try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.

 

If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.

Once you do, please let us know here with the ticket ID so that we can help.

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

jperkins
Helpful | Level 6
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I understand the latest stable build is always recommended. If the stable build had worked for my situation, this thread would have never happened.

The 21.3.18 beta client does seem to provide a usable sign-in interface when connecting via a remote desktop connection. The current stable client (as of this writing) is incapable of this.

Mark
Super User II
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Not sure if it will work, but, another thread has just said turning off Windows Firewall fixed it. Possibly worth a try?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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jperkins
Helpful | Level 6
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Tried that before contacting Dropbox support (who were helpful after my ticket was closed and reopened). Wasn't enough to make the "stable" client work properly over remote desktop connection. It would work fine if the user were logged in at the console of the computer in question without any firewall tweaks...I would expect firewall issues to break the client no matter where the client was run.

Zed
Dropbox Staff
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Hey @jperkins , 

 

Thanks for keeping us up to date with this - I located your ticket and an agent is working with you on this investigating the issue.

 

We appreciate your help and patience on this!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Bonzo
Helpful | Level 6
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I get the same. I'm using Windows 7. Installation seems to go OK then get a "Set Up Dropbox" screen pop. Screen then gets 2 columns of numbers - possibly files sizes- then sticks.

Need more support?