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Dropbox client on Windows 7 will not give login window

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Level 6

Re: Dropbox client on Windows 7 will not give login window

Actually, yes (as of today). Looks like beta build 21.3.18 works properly over a remote desktop connection.

 

NOTE: you will need a 32-bit colormap to make it work. When I try to connect with a 24-bit colormap, it drops to 16-bit, and then I get the same blank sign-on window. With a 32-bit colormap ("-a 32" if you're using the Linux rdesktop client), the sign-on window looks as I would expect with visible data entry fields.

 

You can find the download here:

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-21-3-18/m-p/208009#M3718

 

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Dropboxer

Re: Dropbox client on Windows 7 will not give login window

Hello @jperkins

 

In general we advise installing the latest stable version on your machine - using the Beta may lead to issues since they are experimental versions of the app.

 

Regarding the issue, I would recommend to first try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.

 

If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.

Once you do, please let us know here with the ticket ID so that we can help.

Thank you!


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Level 6

Re: Dropbox client on Windows 7 will not give login window

I understand the latest stable build is always recommended. If the stable build had worked for my situation, this thread would have never happened.

The 21.3.18 beta client does seem to provide a usable sign-in interface when connecting via a remote desktop connection. The current stable client (as of this writing) is incapable of this.
Super User

Re: Dropbox client on Windows 7 will not give login window

Not sure if it will work, but, another thread has just said turning off Windows Firewall fixed it. Possibly worth a try?

 


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Level 6

Re: Dropbox client on Windows 7 will not give login window

Tried that before contacting Dropbox support (who were helpful after my ticket was closed and reopened). Wasn't enough to make the "stable" client work properly over remote desktop connection. It would work fine if the user were logged in at the console of the computer in question without any firewall tweaks...I would expect firewall issues to break the client no matter where the client was run.

Dropboxer

Re: Dropbox client on Windows 7 will not give login window

Hey @jperkins , 

 

Thanks for keeping us up to date with this - I located your ticket and an agent is working with you on this investigating the issue.

 

We appreciate your help and patience on this!


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Level 2

Re: Dropbox client on Windows 7 will not give login window

If your client is within a VMware, than you just need to finnish the log in by using the Console. It did the trick in my case.

Level 6

Re: Dropbox client on Windows 7 will not give login window

The trick is that one must use the console to use the production client. It will not work over a Remote Desktop connection (whether a VM or bare metal system).

 

The latest beta mentioned above, at the time that was posted, *would* work over an RDP connection. Being a beta release, it could cause other problems for you...but it appears to have fixed this issue at our site.

 

Level 3

Re: Dropbox client on Windows 7 will not give login window