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Dropbox interfering with Excel, Word

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Community Manager

Re: Dropbox causing Office 2013 cursor to flicker

Hi all,

Thanks for the reports here. I just got an update from our desktop client team that a fix is being worked on as we speak. I'll let you know as soon as I find out more about the version containing the fix.

Thanks!


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Re: Dropbox interfering with Excel, Word

This worked for me! Thanks.
Level 2

Bug: MS Office 2016 drop down menus conflict with the DB app and close too quickly

When the desktop app is active all MS Office 2016 applications suffer witht he dropdown menus disappearing prematurely.  Error started occuring on 16 or 17 Aug 2017 (following a DB update?) My only workaround is to shut down the DB desktop app. 

 

 

Dropboxer

Re: Bug: MS Office 2016 drop down menus conflict with the DB app and close too quickly

Hey @tovarishrob, welcome to our forum! 

I've moved your post here, so you (and we) can keep an eye on this issue's progress.
 
Yeah, this is a small bug that our team is aware of, and currently working on. In the meantime, you don’t have to exit our app entirely, you can just disable the Dropbox Badge

Cheers


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Dropboxer

Re: Bug: MS Office 2016 drop down menus conflict with the DB app and close too quickly

Hi all,

 

 Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

 

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#...

 

Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

 

Many thanks all for your participation here in the community, you help us make a better product.

 

Keep the ideas coming and keep highlighting anything you spot.

 

Ross S.

 

 

 

 

Dropboxer

Re: Dropbox interfering with Excel, Word

Hi all,

 

 Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

 

https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#...

 

Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

 

Many thanks all for your participation here in the community, you help us make a better product.

 

Keep the ideas coming and keep highlighting anything you spot.

 

Ross S.

 

Level 3

Re: Dropbox interfering with Excel, Word

This problem absolutely crushed our company -- laptops were not useable.  Does this beta fix the problem and if yes, how soon until it gets rolled out to the masses?   I am leary of installing beta software on 40+ machines.

Super User II

Re: Dropbox interfering with Excel, Word

DWMT,

Nobody will ever know for sure, but, looking at the version numbers etc. I'd say you are looking at about a fortnight.

That being said I know Ross is very good and I'd expect that build to be stable enough to use and fix this issue.

(Note, I dont work for Dropbox so things may change, the above is based on my assumptions around version numbers and knowing there launch cycles).

 


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Level 2

Re: Dropbox causing Office 2013 cursor to flicker

Stopping the Dropbox process fixed the problem. Then I found the community answers about turning off the Dropbox badge, which also worked.
Level 2

Re: Bug: MS Office 2016 drop down menus conflict with the DB app and close too quickly

Small bug. Yup, a small bug that completely kills productivity. I only lost a few hours before identifying DB as the culprit, after which I searched for the DB solution (DB Badge).