Refreshing screen on Excel and Word - Windows 7

[lensilva]

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word.

After many hours of troubleshooting, an online community suggested Dropbox as the cuprit. I uninstalled Dropbox and the probem was cured. I reinstalled it and the problem returned.

Windows 7, Office 2007

Thanks for any advice

[Jane]

Hey @stravsmi, 

Thanks for letting us know. I've just moved your post here, since we're trying to gather all incidents on one place. 

I'll make sure to update this thread once there's a fix. 

Hope you have a great rest of the day ahead! 

[DWMT]

Still continue to have lockups throughout the company.  Killin the dropbox process allows the user to use their computer -- otherwise ctrl-alt-del does not even work.  All clients running Windows 10 64bit.  One user could not even get to DB preferences in time to turn off badge before the machine would lock up.  Current version is 34.4.20.

No MS Office were running at the time either.

It's embarassing for me as their IT guy -- can't believe it's gone on this long.

[Ross_S]

Hi @DWMT

That doesn't sound like its connected to an issue with badge though. It sounds more like a software conflict. I'd go about a process of elimination of disabling or starting without extra programs running to identify where the issue is.

Hope this helps you.

If you want to log a support ticket we're happy to help.

[DWMT]

Hi Ross,

Been there done that -- no other programs running, disabled antivirus, etc...

The "fix" is to disable the badge.  If we are quick enough at login time, we can get to the preferences and change the badge to never show.

The problem goes away but everyone loses something they used frequently.

[Sanchez]

Hi everyone, 

Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT

We sure do appreciate it! Thanks

[m7md78]

where i can found Dropbox Preferences badge in my computer?

windows 10

[Rich]

---

m7md78 wrote:

where i can found Dropbox Preferences badge in my computer?

---

• https://www.dropbox.com/help/desktop-web/change-preferences
• https://www.dropbox.com/help/business/badge-on-off

[baldybouncer913]

So I raised this to Dropbox support and got an email saying the latest version resolves this issue.  Well I just installed the latest version and it's not resolved at all! Dropbox is still interfering with MS Office causing refreshes which subsequently close down sub menus.

Think it's time to bin dropbox and try another program....

Bye Dropbox, maybe learn to stop your software interfering with other software.

[EdgarSalgado]

After some digging in the web, I found that it was DB that was interfering with the microsoft menus. A bit late, because I upgraded my 2010 license to 2016 hoping that would do the trick, and it partially did but not fully. I disabled the badge and upgraded DB but the trouble persists: When I select a graph the pop-up menu is ok, but if I select a series or any other element in the graph, the pop-up menu starts flickering. It is very annoying... Any other fix I can try?

Edgar

[lensilva]

They have been beating on this problem since August. Time to Drop the box.