Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Hi
I am using Windows 7 proffesional service pack 1. just got the computer from a friend.
have installed the windows app via the dropbox website. but the dropbox app will not launch. when i click on the shortcut it does just nothing.
tried running it in compatability mode a window opens but nothing displays on it. Please help. Thanks
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane,
please check my replies below which are underlined. Thanks
@JaneSpoiler
- Initially, are you connecting through a work network by any chance? No i am not connecting through a network If so, you may have to check with your company’s IT, as there may be an update on your Firewall settings (or some other additional security precaution put in place) that’s been affecting your connection. Are you having any issues loading your account online?i can load my account online without any issues Also, is it the first time that you're installing Dropbox on this device/ on this network? I have installed on my previous computer without any issues
- Are other users in your network experiencing the same behavior incidentally? Have you reset your router maybe? NO
- If all other settings have been checked correctly, then it’s highly likely that an antivirus, security program, proxy or VPN is blocking the Dropbox desktop app from updating. Can you make sure the domains listed here are allowed or whitelisted? I have removed all anti virus programs have left windows defender only
- Last but not least, I’d appreciate a screenshot (omitting personal info) of the blank window you’re seeing on your end.
- Do you see any Dropbox-related processes running in your Task Manager incidentally? yes drobbox.exe on the task manager on the proccess tab but not on the aplication tab
Hi Jane,
Please see attached the screenshot
Thanks
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane,
it worked after i unabled the windows defender,
Thanks for your help and support
Kind Regards
Hasnain
Awesome @Hasnain, happy to hear that this has been sorted for you now & thanks a lot for circling back to me to let me know of the outcome. I’m always around, so feel free to ping me back again in case you have more questions in the future. Oh, & happy Monday!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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