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Re: Dropbox won't start

Dropbox won't start on my Windows 10 computer

nielsvb
Helpful | Level 5
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I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program disappears from the list again.

Restarting my pc doesn't do the trick, clicking on the dropbox.exe file doesn't do the trick. I checked the start up settings, nothing strange there (task manager again). I just cannot start Dropbox - it seems to be blocked or something. Dropbox updater is running though....

 

Is there any way I can repair this without having to go through a de- and re-install and re-sync for 2 days?

 

 

35 Replies 35

Jane
Dropbox Staff
Go to solution
Hey there (@cvbdfb), sorry to hear that troubleshooting that with my colleague hasn't brought the desired results. As you’ve already worked on that via our Official Support channel & I can see that your open request has already reached our specialists’ inbox, I’ve made sure to include a copy of your comments there & I’ve increased your support priority internally. 
 
Since our specialized technicians have got more advanced tools at their disposal, they could best determine where the issue lies for your setup or settings. Please include all relevant details on that email chain & rest assured that they’ll do their best to follow-up on the matter. 
 
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks for bearing with us! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Questions asked in the community will likely receive an answer within 4 hours!)

javimidnight
Helpful | Level 6
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Hi niesvb,

 

Try going to 

C:\Program Files (x86)\Dropbox\Client or

C:\Program Files\Dropbox\Client

And run:

DropboxUninstaller.exe

If you cannot, you could try deleting with ccleaner or another tool.

 

Regards

 

cvbdfb
Explorer | Level 3
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Thanks Jane - Unfortunetly there does not appear to be any specialists working on this. Nobody reached out to us. No support person has helped us. We received an email from Dropbox asking us  "how we did" however nothing at all was done. Last we heard form someone was 2-3 weeks ago and it was the same advice we've been getting to uninstall and reinstall. 

We are currently in the process of planning a migration to OneDrive and plan to close our DB account. I am shocked at the lack of support ability for a business account and saddened to have to take our business elsewhere over this. Its been two months f back and forth! 

Jane
Dropbox Staff
Go to solution
Thanks for circling back to me here @cvbdfb. Kindly bear in mind that on my end it seems that the support request has now been closed in our system due to inactivity (in other words our tickets close automatically if there’s no interaction for a few days). That said, I’m still here if you need further assistance; I could gather the information you’ve included in your previous correspondence & re-submit this issue for review to a higher-level technician. If it’s okay with you, I could send you a brief message on the email address connected to your Forum profile, in order to investigate the behavior in a bit more depth.
 
Thanks again for sticking with me & I’m looking forward to seeing your next update or thoughts!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

cvbdfb
Explorer | Level 3
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Okay that sounds good, thank you!

Jane
Dropbox Staff
Go to solution

I appreciate your speedy reply here @cvbdfb; please have a look at your inbox at your earliest convenience & we’ll take it from there!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

roark
New member | Level 2
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@Jane,  I have the same problem. Please reach out to me directly via email. 

 

Jane
Dropbox Staff
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Thanks for pinging me here (@roark)! I’ve located your open support request on our system & I can see that you’re in an open discussion with my colleague there. Please include all relevant details on that email chain, as my co-worker has got direct access to your account specifics on our tools. I hope that this gets resolved soon for you!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

oraco
New member | Level 2
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Hi Team

I have had this same issue twice now and I have to say that it is really starting to bug the heck out of me.  I have no issues with my other cloud storage programme, none and never. Only Dropbox.  I think the level of support has something to be desired as well, I feel that there isn't a solution that just corrects this permanently.  My Dropbox has been starting (that's it) for about 2 weeks, it only happened when I decided to resync a larger folder. Up until that point, I was doing a folder at a time to avoid this issue.  If Dropbox can't handle large volumes of syncing, what is the point of even having it? Almost over it, sick of uninstalling and reinstalling, thinking that I might just upgrade my Google Drive where I have no issues. 

roark
New member | Level 2
Go to solution

Hi oraco,

Although I don't read a question, I want to advise you to get in touch with Dropbox Support. They helped me well, after 5 days of trial and error, everything runs perfectly again. Good luck!

 

 

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