Apps and Installations
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I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program disappears from the list again.
Restarting my pc doesn't do the trick, clicking on the dropbox.exe file doesn't do the trick. I checked the start up settings, nothing strange there (task manager again). I just cannot start Dropbox - it seems to be blocked or something. Dropbox updater is running though....
Is there any way I can repair this without having to go through a de- and re-install and re-sync for 2 days?
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi niesvb,
Try going to
C:\Program Files (x86)\Dropbox\Client or
C:\Program Files\Dropbox\Client
And run:
DropboxUninstaller.exe
If you cannot, you could try deleting with ccleaner or another tool.
Regards
Thanks Jane - Unfortunetly there does not appear to be any specialists working on this. Nobody reached out to us. No support person has helped us. We received an email from Dropbox asking us "how we did" however nothing at all was done. Last we heard form someone was 2-3 weeks ago and it was the same advice we've been getting to uninstall and reinstall.
We are currently in the process of planning a migration to OneDrive and plan to close our DB account. I am shocked at the lack of support ability for a business account and saddened to have to take our business elsewhere over this. Its been two months f back and forth!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Okay that sounds good, thank you!
I appreciate your speedy reply here @cvbdfb; please have a look at your inbox at your earliest convenience & we’ll take it from there!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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@Jane, I have the same problem. Please reach out to me directly via email.
Thanks for pinging me here (@roark)! I’ve located your open support request on our system & I can see that you’re in an open discussion with my colleague there. Please include all relevant details on that email chain, as my co-worker has got direct access to your account specifics on our tools. I hope that this gets resolved soon for you!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Team
I have had this same issue twice now and I have to say that it is really starting to bug the heck out of me. I have no issues with my other cloud storage programme, none and never. Only Dropbox. I think the level of support has something to be desired as well, I feel that there isn't a solution that just corrects this permanently. My Dropbox has been starting (that's it) for about 2 weeks, it only happened when I decided to resync a larger folder. Up until that point, I was doing a folder at a time to avoid this issue. If Dropbox can't handle large volumes of syncing, what is the point of even having it? Almost over it, sick of uninstalling and reinstalling, thinking that I might just upgrade my Google Drive where I have no issues.
Hi oraco,
Although I don't read a question, I want to advise you to get in touch with Dropbox Support. They helped me well, after 5 days of trial and error, everything runs perfectly again. Good luck!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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