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Dropbox won't start unless I ran as administrator

Dropbox won't start unless I ran as administrator

Fede G.
Helpful | Level 6
Go to solution

As of today 2019/04/04 Dropbox won't open properly unless I ran the app as an admin.

Noyhing changed on my Windows 10 PC, same hardware, same Windows, same folder location.

I get a popup error, this one below:

Dropbox_2019-04-04_20-40-21.jpg

And the generated txt file says this:

bn.BUILD_KEY: Dropbox
bn.VERSION: 71.3.99
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: 1e87728a-1657-4b5a-a819-eea9ea1b7db3
pid: 11172
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path='C:\\Program Files (x86)\\Dropbox\\Client'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\Fede777\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\Fede777\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'D:\\Dropbox'
              real_path='D:\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\71.3.99\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\71.3.99\\python-packages-36.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\Fede777\AppData\Local\Temp
TEMP: C:\Users\Fede777\AppData\Local\Temp
tempdir: 'C:\\Users\\Fede777\\AppData\\Local\\Temp'
         real_path='C:\\Users\\Fede777\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "dropbox\client\main.pyc", line 763, in wrapper
  File "dropbox\client\main.pyc", line 6112, in finish_dropbox_boot
  File "dropbox\client\main.pyc", line 5662, in _init_components_for_account
  File "dropbox\sync_engine_boundary\factory.pyc", line 301, in make_sync_engine
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 542, in __init__
  File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 1781, in _start_new_engine
  File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 201, in __init__
  File "nucleus_python.pyx", line 82, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: Initializing engine |>> Initializing filesystem |>> Opening root with ReadWithACL |>> Permission denied

Now if I change the shortcut or exe permissions and set them to Run as admin, it works just fine. Is there anything I should do to make it work like before?

16 Replies 16

Fede G.
Helpful | Level 6
Go to solution

I'm at work now so I can't see my personal dropbox, but as you said I did have the Early accsess check ON in the web version so I guess it has to be that. I checked it OFF now.

But my question is, will the desktop version I have at home "downgrade" from the beta to the stable one by itself or should I download the one you provided in he link and install that one?

Walter
Dropbox Staff
Go to solution

Yes, you'll need to follow the aforementioned steps on that specific device @Fede G.

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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WhiteLion
New member | Level 2
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Already forgot that I'm on early releases! Just moved to the stable release, no such problem here. Thanks!

TomT
Explorer | Level 3
Go to solution

Reinstalled with the stable release. Problem solved. Thanks all for helping.

Fede G.
Helpful | Level 6
Go to solution
Will do that when I get home then.

Walter
Dropbox Staff
Go to solution

Take your time @Fede G.  - just let me know how this goes when you get the chance.

Until we speak again, have a lovely weekend folks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Fede G.
Helpful | Level 6
Go to solution
That worked. Thanks for the help.
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    Fede G. Helpful | Level 6
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    Walter Dropbox Staff
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    TomT Explorer | Level 3
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    WhiteLion New member | Level 2
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