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I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
I’d send you a screen shot, but attaching the photo also doesnt work from this screen when on ipadpro...
Hi what was the answer to this problem?
Thanks
Hi,
I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1
My iPad is connected to the internet and I have zero problems with other apps.
However the Dropbox app tell me I have "“No internet connection” and that “Syncing will resume when you’re back online”.
Very frustrating. I have tried deleting the app and redownloading from the App Store, but this has not resolved the issue.
Has anyone else experienced this? What solutions worked?
@Walter wrote:Thanks for your patience and the additional reports fellas.
@Juunas: Thanks for providing the ticket's ID; I've already escalated it to our experts to drill deeper into this problem with the error(s) you're all getting when trying to open your Microsoft Excel, Word and/or Powerpoint files. Most appreciated!
For all others on this thread, I'd really urge you to log a ticket as well so we can have a clear view of how is this issue impacting our users' database. You can let me know the ticket IDs here so I can locate them on our system and forward them to the relevant department as soon as possible.
If any of you stumble upon an issue when submitting a ticket please let me know so I can reach out via email from my end to your Dropbox associated email addresses to work on it together.
SpoilerYou can log a ticket at https://www.dropbox.com/support
Once again, thanks for your patience and cooperation on this one guys.
my ticket is 8901684
Same problem here ticket #8902263
My Dropbox has stopped working on any Apple device. It just spins and closes. In my word it leaves a message after not opening it. ‘Sorry, docx is stored in an unsupported server location.” Can anyone help?
Furiously serious!!!!!!! I've reinstalled PowerPoint as an example, but it did no good. Someone said he reverted to an old version of his MS apps but I don't have any way to get back to them.
You can also send your file to your email, but this stacks up a bunch of files out there in your mail. I can access these files from my Windows OS machines, and I haven't seen anyone complain about MacBook.
Hi there!
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