Why can't I open Microsoft files on my mobile device?

[sellenwright]

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.

[Klompelompe]

When trying to open a Word document from my dropbox app, both on my iphone and ipad, I keep getting the error message: Can’t be opened. The file may be relocated, renamed or deleted.
I’ve tried to update the dropbox app. I’ve checked at the office, where they were able to open the files at my computer. Does anyone have a solution? We need the documents for a meeting.

[Fishtankbrain]

I have this issue too - started this morning!

[chemist58]

I have opened my Dropbox today and can see all files. When trying to open them in MS to work on themthe error message says they are stored on an unsupported server? They were working perfectly yesterday., what do I do?

[FredC74]

Microsoft Community support suggest this is a Dropbox issue - it’s version 130.2 that’s the issue & previous version is ok - see below.

[RemyLeroy]

It seems to me that the issue is in the dialog between the latest version of Dropbox and the latest versions of Office apps as I reinstalled the previous versions of Excel, Word and PowerPoint (but I kept the latest version of Dropbox) and it works. 

[FredC74]

For a novice like me, can you tell me how to install a previous version of, say, Excel.

appreciate your help

[Brontola1976]

sorry but who has an iphone as it can go back to the old version of Excell

[Renzo74]

how to reinstall the previus version of ms apps in ios?

[JMT1]

Hi!

Same situation for me today. On my iPad I have lastest versions on Office applications and  IOS version 12.1.4. Yesterday everything was fine.

Reagrds,

Jussi

[Brontola1976]

yes