cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

default

yes

650 Views
7 Comments
0 Likes
Highlighted
Level 3

I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Ok
Tags (1)
7 Replies
Dropboxer

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Sorry to hear that @Redwolf481 !

Can you try our offline installer from this page and let me know if it did the trick for you firstly?

Thanks!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 3

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Walter it just leads me to the google app download page where it acts like the app is already installed and offers me the choice to either uninstall the app or open it from playonline
Reply
Loading...
Dropboxer

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Could you please elaborate on this @Redwolf481? A screenshot of the problem you're having would also be appreciated. 

Are you trying to install the desktop application or the mobile app? 

Thanks in advance for your response. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 3

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

The mobie app.

The app is downloaded but the drop box app icon you click to open it is not on my phone anywhere. Ive undownloaded it redownloaded it multiple times. Play online says its downloaded but the app icon is nowwhere on my phone. It just disappeared

Basically i
Reply
Loading...
Dropboxer

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Sorry to hear about this @Redwolf481 - would you mind sharing a screenshot of what you see exactly? 

Also, can you make sure you're running a supported OS version as per this Help Center article

Thanks in advance for your reply and happy Monday!

 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 3

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Ill check the os but what sgould i take a screenshot of, theres no app showing on my phone. Like if i go to googke play it says the apps downloaded. If i look for the app on my phone, there's no app
Reply
Loading...
Dropboxer

Re: I have dropbox downloaded but the drop box icon for me to click on to enter drop is missing.

Sorry to hear about this @Redwolf481 - can you please let me know the exact OS of the mobile you use and if it meets our minimum requirements

Also, have you tried uninstalling completely and then re-installing anew?

Let me know what you find please. 




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Installation and desktop app issues.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post