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I'm facing an updating issue; the Dropbox icon disappeared from my system tray.

Level 3

Let's start with the obvious.  The dropbox icon on the taskbar has gone away.

Trying to run Dropbox presents me with:

DropBox cant be found.PNG

Okay, DropBox can't find the file that I'm showing in the background.  No problem that I can see with permissions - read and execute for users.

Uninstall DropBox = Uninstall failed.

Forcibly uninstalled DropBox - deleted all DropBox Files; removed all DropBox related registry entries.  (Revo Uninstaller)

Reinstall from (forgete the name) downloaded from DropBox rather than an online install.  The install appears to complete correctly but once again I see the "file can't be found"

Am I frustrated ... don't even ask!!!

4 Replies

Re: Dropbox just disappeared.

Dropboxer
Hey @Al_Jones, thanks a lot for the in-depth description & the screenshot; this has been very helpful. Rest assured that I’m here to clear any confusion caused; let’s get started! 
 
Now Al, as you mentioned that you’ve tried uninstalling our desktop app, I’m wondering if you’ve also had a chance to run an advanced reinstall. Your screenshot implies that you may have tried these steps already, however I’m cross-checking for confirmation. If you haven’t already, please have a look at the instructions outlined on either of the resources I linked above & let me know of the results here. 
 
Alternatively, if you’ve already tried to follow these steps, please ping me back here & I’ll make sure to reach out to you on my end. Thanks & I’ll be awaiting to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Dropbox just disappeared.

Level 3

Hi @Jane

Facetiously, excuse, yep - been there, done that.

any attempt to uninstall results in:

dbUninstall.PNG

Oops, sorry big was too big and medium is too small.  I imagine oyu can pull that out, yes?

I've run through the Uninstall you suggested above and the two methods of uninstalling from the control panel / setting both invoke the DropBox installer and fails as the picture above shows.  Doesn't matter whether I run it as admin or a normal user.  Even though I'm a 70+ old fart, I'm reasonably computer literate and have done about everything I can think of.  The last resort before I posted my original mesage was  deleting the files, deleting the setting files, removing registry entries and finally restarted the computer - I think it should have been clean for a reinstall which I did using the downloaded advanced reinstall.  The install seems to complete with no problems (at least none indicated) but still refuses to run from the system menu.  It can't it's own file ... I'm open to any ideas!

 

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Re: Dropbox just disappeared.

Level 3

Just a quic follow up - MBAM indicates no malware and ESET scan indicates no virus' 
Figured I'd throw that out FYI.

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Re: Dropbox just disappeared.

Dropboxer
Thanks for your swift message & detailed report @Al_Jones; I appreciate the time you’ve devoted in resolving this discrepancy. So as to further address this issue, let me forward your inquiry to a team specialist. To get going with that, I’ve sent you a brief message on the email address connected to your Community profile. 
 
Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you asap. I’ll be awaiting your next reply Al! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I'm facing an updating issue; the Dropbox icon disappeared from my system tray.
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