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I'm having trouble accessing Dropbox

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My Windows 10 file server had dropbox for business on. Had to do a system restore for other network issues. Now I cannot access dropbox on the server. I have uninstalled the program and re-installed but still just hangs when i enter my username and password. I cannot even access dropbox support from the file server because it asks for email and password. And when i enter the email and password it just hangs. I can access my dropbox from any other PC

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Re: Cannot Login to dropbox!

Dropboxer

Hey there @Graham010 - sorry to hear you're having issues with this. 

Windows Server operating systems are not currently supported. To see which operating systems we support, visit this help center article:

https://www.dropbox.com/help/desktop-web/system-requirements

Having said that, we'd like to keep helping as much as we can. Please reply back with the answers to these questions so we can evaluate your specific situation:

  • Can you replicate the issue on a different computer with an operating system listed as supported from the article above?
  • Was the Dropbox desktop application working as expected before or is this the first time you're trying to use Dropbox on that computer?
  • Approximately when did you first start experiencing this issue?
  • Was Dropbox running as a service on your Server or was it installed as a regular application?
  • Are there multiple Dropbox desktop applications, users or computers interfacing with the same Dropbox folder in your network?

For more information about running Dropbox on a server, and general recommendations, visit this help center article: https://www.dropbox.com/help/desktop-web/server-hosting

For information on how to migrate the content of a server to Dropbox and suggestions to improve the efficacy of the process, visit this help center article:

https://www.dropbox.com/help/desktop-web/migrate-server-data

Last but not least, you can always access your Dropbox files normally through our website.   

I hope this information helps and please keep me posted on your findings!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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I'm having trouble accessing Dropbox
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