cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Did you know you can get an answer in less than 2 hours? Try asking a question now!
2,104 Views
9 Comments
4 Likes
Highlighted
Level 1

Problem with update

Hi.

I have problem with update aplication and - after unistall - install new all over again. No different, if firewall and/or antivirus run or not. I tried to install update, and now - after uninstall aplication, I try to install and the message is still unchanged: "Installing the application Dropbox update failed with error 0x80004002". The problem began with the last update February 17, 2016. Until then each update has been successful.
Please help, because I'm losing my patience.

Tomasz

1 Accepted best answer

Accepted Solutions
JvH
Level 5

Re: Problem with update

I found the offline installer in the help. You can download it here: https://www.dropbox.com/downloading?type=full

And to answer your question: NO the offline installer did not work running Windows normally.

I had to go to SAFE MODE and then the offline installer worked.

Reply
Loading...
9 Replies
Level 1

Re: Problem with update

I have the same experience.  I cannot update.  Same error code.  All of the FAQ or other support suggestions do not work to resolve this.  Dropbox, please help.

Reply
Loading...
Level 1

Re: Problem with update

I have same problem.

My "Installing the application Dropbox update failed with error 0x80004002" problem began August 2016.

Reply
Loading...
JvH
Level 5

Re: Problem with update

Same here, november 2016.

It seems that Dropbox is to arrogant to answer . . . . .

Please prove me wrong!

Reply
Loading...
CL3 Level 2
Level 2

Re: Problem with update

I have the same problem - what is this error code?  Desperate to install dropbox.

Reply
Loading...
JvH
Level 5

Re: Problem with update

Hello,

I managed to install without the 0x80004002 error in safe mode!

Hope this works for you too!!

Reply
Loading...
JvH
Level 5

Re: Problem with update

I used the offline installer btw.
Reply
Loading...
Level 2

Re: Problem with update

Did the offline installer work? Where do you download that?

Reply
Loading...
JvH
Level 5

Re: Problem with update

I found the offline installer in the help. You can download it here: https://www.dropbox.com/downloading?type=full

And to answer your question: NO the offline installer did not work running Windows normally.

I had to go to SAFE MODE and then the offline installer worked.

Reply
Loading...
Level 2

Re: Problem with update

Spoiler
i wanna have alle games udn fnaf world and de order games slet

@Tomasz R.2 wrote:

Hi.

I have problem with update aplication and - after unistall - install new all over again. No different, if firewall and/or antivirus run or not. I tried to install update, and now - after uninstall aplication, I try to install and the message is still unchanged: "Installing the application Dropbox update failed with error 0x80004002". The problem began with the last update February 17, 2016. Until then each update has been successful.
Please help, because I'm losing my patience.

Tomasz


 


@Tomasz R.2 wrote:

Hi.

I have problem with update aplication and - after unistall - install new all over again. No different, if firewall and/or antivirus run or not. I tried to install update, and now - after uninstall aplication, I try to install and the message is still unchanged: "Installing the application Dropbox update failed with error 0x80004002". The problem began with the last update February 17, 2016. Until then each update has been successful.
Please help, because I'm losing my patience.

Tomasz


 

Reply
Loading...
Installation and Desktop App Issues

Welcome! If you have a question about Dropbox, you’re in the right place

Post your question or search for an answer, the community is here to help

Not looking for support? Explore other features of Dropbox

Learn more about the community

Who's talking
Top contributors to this post
  • JvH
  • kevin14
  • Biologist
  • CL3
  • 川島浩