Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Smart Sync causes my quick preview function (spacebar) to not function properly on my Mac. I can't preview thumbnails, or quick preview any videos or photos. Any ideas why this happens?
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
What does "completely closed" mean? As Support instructed, I clicked the DropBox icon, clicked the gear, clicked "Quit Dropbox." And yet, I could still access files which were stored on DropBox only via SmartSync. If I completely closed out of DropBox, shouldn't I be unable to see those files?
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
So, even though I only have those filed stored online, not locally, I can still access them locally with DropBox turned off? I'm use SmartSync so I don't have to keep so many files on my limited hard drive. It doesn't make sense that I'd be able to access them if DropBox was truly deactivated. Plus, I'm not talking about the Dropbox folder. I'm talking about other folders that have SmartSync set to store the files online only. You're saying I should be able to see them without Dropbox being active on my computer?
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I am having the same issue as the above posters. I just installed Dropbox the other day (after upgrading to High Sierra). Now, none of my files can be previewed in Finder. When I relaunch Finder, previews will show again for a few minutes, but then the same issue happens again and I can't preview files anymore. I have tried turning off Smart Sync and online-only settings, but it hasn't worked. How do I turn off the online-only setting so that all of my files can be downloaded and previewed in Finder?
I am having this same issue. Previews sporadically working on High Sierra. Having to Force close Finder just to get it working for a few moments. This absolutely is a bug that needs to be fixed. They will of course not admit that.
So far my Dropbox customer service experience has been terrible. It took them 7 days to allow me to upgrade my plus account to pro. I am now experiencing these issues and I will not hold my breath about Dropbox caring in the least bit. I think each person simply has to decide if they can live with this arrangement.
#1. Go to your Account tab online.
#2. Scroll to Dropbox system extension & toggle this setting to off. |
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Anyone tried is the same problem also in the latest Mojave betas?
Mojave is coming out today and as always I'm really afraid of upgrading because of dropbox and how well it will work with the new OS.
Just as I feared, the problem is actually much worse in Mojave. We did a clean install of Mojave for two new Macbook Pro's and the quick preview stopped working completely after using dropbox for a while.
The only new thing is that force quitting finder no longer fixes the issue temporarily. Rebooting does not fix it either. Great stuff!
DO NOT UPDATE TO MOJAVE YET IF YOU WANT TO USE QUICK PREVIEW IN FINDER
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!