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Smart Sync icons don't always show on my computer?

Level 2

Sometimes the sync icons show, most times not. Its a crap shoot when launch/relaunch/quit dropbox/restart/and every combination of these in every possible  sequence.

3 Replies

Re: smart sync icons

Dropboxer
Hi there @Pam D.7
 
If you don't see Dropbox syncing icons on your files and folders, it’s very likely that the desktop app isn’t running. You can check that by looking for the Dropbox icon in your menu bar or system tray - in other words, if it’s not running, the Dropbox icon and the syncing icons won’t be there. 
 
However, if you've ensured that the desktop app is running, but you’re still having issues with sync icons on your files, you can check out this article for some relevant steps on how to tackle it
 
Let me know if the issue persists or if you have any other questions, and I’ll make sure to get back to you as soon as possible. Thanks! grinning face with smiling eyes

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: smart sync icons

Level 2

Dropbox gave me the soluton-the other did not work for me and I hope this may help others.

1 - Click on the Apple logo at the top-left of the screen
2 - Click on System Preferences
3 - Click on Extensions
4 -  Click on Finder Extensions
7 - Only leave Dropbox Finder Integration ticked.
8 - Once this is completed please closed the window.
9 - Click on the Apple logo again at the top-left of the screen
10 - Force Quit
11 - Look for Finder on the list
12 - Click on Finder then Relaunch

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Re: smart sync icons

Dropboxer
Thanks for letting us know what did the trick for you, @Pam D.7! Awesome work on the troubleshooting. nerd face
 
If you have any other questions in the future, don’t hesitate to give us a nudge. In the meantime, have a wonderful day ahead!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Smart Sync icons don't always show on my computer?
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