cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

default

yes

184 Views
4 Comments
4 Likes
Highlighted
Level 4

Smart sync icons missing

The venerable "missing smart sync icons" problem.

  • MacOS Mojave 10.14.2 
  • Dropbox 64.4.141.  (Professional Acct)
  • Have reinstalled DB several times (including via full desktop download).
  • Tried the "check-uncheck finder integration"  (have uncheck, uninstalled, reinstalled, rechecked, too).
  • Have unlinked account and relinked account.
  • ForceQuit finder more times than I can remember.
  • Have ForceQuit the Dropbox Finder Integration app.. every time b/f restarting or trying fresh install.

Menu options for local vs OnlineOnly are active and work. Just can't tell looking at any file/folder in Finder whether it is local or online only.

What am I missing?

OneDrive does this, no problem.  Just about at my ropes end with DB.

1 Accepted best answer

Accepted Solutions
Dropboxer
Dropboxer

Re: Smart sync icons missing

Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
 
  1. Save any files and quit ALL programs.
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
  3. Quit Dropbox:
  4. Relaunch Finder using the following steps:
    1. Click on the Apple icon in the top left of your screen
    2. Click on "force quit"
    3. Select Finder then click "Relaunch"
  5. Restart the Dropbox application.
 
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
 
If the issue persists, or you see that a new application is causing issues please let me know.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
4 Replies
Dropboxer
Dropboxer

Re: Smart sync icons missing

Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
 
  1. Save any files and quit ALL programs.
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
  3. Quit Dropbox:
  4. Relaunch Finder using the following steps:
    1. Click on the Apple icon in the top left of your screen
    2. Click on "force quit"
    3. Select Finder then click "Relaunch"
  5. Restart the Dropbox application.
 
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
 
If the issue persists, or you see that a new application is causing issues please let me know.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 4

Re: Smart sync icons missing

Jay:

Thank you for this suggestion.  The first thing I did was restart in safemode, launched DropBox and verified the missing icons would appear.  They did!!  I then went about testing each loaded application for potential conflict.  I did that by exiting each, then force-quitting/relaunching finder.  Turns out, it was a fellow cloud storage app from Sync.com.  I have notified them of the conflict and hereby am letting DB know as well.  don't know whose software is the culprit, only know that you two don't play nice together.

Reply
Loading...
Level 2

Re: Smart sync icons missing

In case anyone else finds this thread like me, the OneDrive Finder Extension will also mess things up. You can quit it from the Activity Monitor and then disable it in Settings>Extensions to make the Dropbox icons come back!

Reply
Loading...
Dropboxer
Dropboxer

Re: Smart sync icons missing

Thanks for the input, this will definitely help future users if they come across this issue!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Installation and desktop app issues.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post