cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Did you know you can get an answer in less than 2 hours? Try asking a question now!
3,180 Views
10 Comments
8 Likes
Highlighted
Level 2

Unable to sign into desktop app on Ubuntu

On Ubuntu 16.04, I installed dropbox using the .deb downloaded from the website. It went on to install the daemon and started. The problem is that I can't sign in. Instead of giving me the login screen, it simply opens a blank window of my browser. Any ideas why I might be seeing this? Could I be missing dependencies or have file permissions wrong? Is there an alternate way to connect the desktop app to my account? Thanks!
1 Accepted best answer

Accepted Solutions
Level 2

Re: Unable to sign into desktop app on Ubuntu

Ok, I got it solved. Here's the answer for posterity.

 

I think something left over from a previous install was messing up the communication between dropbox and chrome. I changed my default browser to firefox, removed and reinstalled dropbox, and this time it worked just fine.

Reply
Loading...
10 Replies
Dropboxer

Re: Unable to sign into desktop app on Ubuntu

Hey richardjconrad

 
Happy to work on that with you! 
 
Seems like an antivirus, firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted?
 
Also, if you are connecting through a proxy, please try selecting "No proxy". 
 
If all the above criteria are met, please let me know here, I’d be glad to follow-up!
 
Kind regards, 
JaneA



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 2

Re: Unable to sign into desktop app on Ubuntu

No problem with the firewall, turns out it's not enabled by default in ubuntu. And I don't have any proxies set up. Seems to me like the problem has to do with Dropbox's ability to communicate with the browser - it can open one but it doesn't go to the right page.

Reply
Loading...
Level 2

Re: Unable to sign into desktop app on Ubuntu

Ok, I got it solved. Here's the answer for posterity.

 

I think something left over from a previous install was messing up the communication between dropbox and chrome. I changed my default browser to firefox, removed and reinstalled dropbox, and this time it worked just fine.

Reply
Loading...
Level 5

Re: Unable to sign into desktop app on Ubuntu

I also just ran into this issue. When I tried to sign in to dropbox, it would simply open an empty chrome window. 

 

Finally, I set the default browser to Firefox and the Dropbox sign in worked correctly, bringing up a firefox sign in window. 

 

Can you fix the Ubuntu (Debian) version of Dropbox so that it works correct when Chrome is the default browser?

 

Reply
Loading...
Dropboxer

Re: Unable to sign into desktop app on Ubuntu

Hey @ginobean

 

We can definitely send that over to our team specialists as a feature request, thanks for getting in touch here with this feedback!

 

Other than that, if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
  
Wishing you a great weekend ahead, 
JaneA



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Level 2

Re: Unable to sign into desktop app on Ubuntu

Defentely a bug in Dropbox setup.  If it needs to use FF then it needs to work nicely if Chrome is default browser.

 

Thx

Reply
Loading...
Level 2

Re: Unable to sign into desktop app on Ubuntu

Does not seem like a fix.

Reply
Loading...
Level 3

Re: Unable to sign into desktop app on Ubuntu

I tried using Firefox as default browser. It is not working. 

Reply
Loading...
Level 2

Re: Unable to sign into desktop app on Ubuntu

This solution worked for me thanks!
Ubuntu 16.04 LTS, dropbox 2015.10.28 amd64 and Chrome as default browser.
Reply
Loading...
Installation and Desktop App Issues

Welcome! If you have a question about Dropbox, you’re in the right place

Post your question or search for an answer, the community is here to help

Not looking for support? Explore other features of Dropbox

Learn more about the community

Who's talking
Top contributors to this post
  • richardjconrad
  • Jane
  • Mishmash
  • rajhanschinmay
  • eorojas