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What does it mean when there's a red X on a file icon rather than a green tick?

Level 1
 
7 Replies

Re: What does it mean when there's a red X on a file icon rather than a green tick?

Super User II

It means theres an error. 

Mouse over the Dropbox icon on your status bar and see what it says. 


 


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Re: What does it mean when there's a red X on a file icon rather than a green tick?

Level 1

dropbox folder has green check mark, subfolder has green check mark, file in subfolder has red x

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Re: What does it mean when there's a red X on a file icon rather than a green tick?

Super User II

As said, it means their is an error with that file.


 


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Re: What does it mean when there's a red X on a file icon rather than a green tick?

Level 2

Oh really? That helped a lot! 

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Re: What does it mean when there's a red X on a file icon rather than a green tick?

Super User II

Mark already explained how to see what that error is.


Mouse over the Dropbox icon on your status bar and see what it says. 

He's talking about the Dropbox application icon in your system tray (Windows) or menu bar (Mac). NOT the Dropbox folder.

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Re: What does it mean when there's a red X on a file icon rather than a green tick?

Level 2

I just had that happen and I noticed the enclosing folder, which had the red x, had an emoji smiley face in the name.  I edited the folder name and removed the smiley face and it switched from a red x to a blue syncing icon and eventually to a green check.  Same with all of the files and folders within.

Do you have any special characters in the offending file or folder name?

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Re: What does it mean when there's a red X on a file icon rather than a green tick?

Super User II

@rob877 wrote:

Do you have any special characters in the offending file or folder name?


Illegal characters is a common cause of that, as is a files that's in use or locked by another process. For illegal characters, you can use the Bad Files Check to list all files in your account that may have a problem syncing.

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What does it mean when there's a red X on a file icon rather than a green tick?
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