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Word not available as an Edit option

Level 5

I just upgraded a Windows 7 computer to Windows 10. The client says everything is going well, except for that Word isn't available when she tries to edit a Dropbox document. The online option is Word Online. I see one other question like this in the community from 3 years ago just pointing to updating the OS and the like. That's all done.

Thanks in advance.

1 Reply

Re: Word not available as an Edit option

Hey Betsy (@BetsyCC), it’s my understanding that you (&/or your client) have already had a look at the pointers outlined here, am I right in my assumption? If so, then would you mind having an additional look, just so as to make sure that the file they’re trying to open isn’t currently placed in a folder they’ve removed in their Selective Synced settings (i.e. that’s because the Open button will only appear for files already synced with that device's local Dropbox folder- you can ask them to check back & try to locate the file on their file explorer).  
From there, if they’re part of a Dropbox Business team, & their team admin has disabled Extensions for the whole team, they should see Open instead of Open with, so they should reach out to their admin directly if they’d like to ask for the feature to be enabled. 
Hopefully this is helpful & please do let me know my advice works for you or in case you need further assistance in any way. Have a lovely rest of your day ahead & I'm looking forward to hearing back from you!


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Word not available as an Edit option
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