blank login screen with dropbox app on windows 7 pc

[bocceman]

Hi.  I'v having issues with logging into an existing dropbox account on a windows 7 pc. 

If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.

I've tried the lastest version - 24.4.17 and all I get is a blank screen.  I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.

Anybody have this issue?  Any solution for this?

[Pareuser]

cannot login, no firewall, no antivirus ... allways fail. Blank screen login 

[edgar69mix]

Same here!! Help please!!! In Windows 10!!

[AlpsUk]

Add me as well to the list of people who cannot login with new version

[acf]

I, too had this issue...  I appear to have stumbled on a work-around - which is to type in the username and password blind.  I was able to do this by slowly sliding the mouse over the blank white box untin the pointer changed.  there appeared to be two fields in the middle of the box, so i entered the u/n and p/w.  This triggered a text message on my mobile with a two-factor code.  further exploration indicated a third box, so i entered the code there.  Nothing appeared to happen, but when I went to close the 'setup dropbox' dialog box, i got a message congratulating me on successfully setting it up.  The files then began to sync, and appear to all be there.  I use Norton Security Suite from Comcast, and had disabled the firewall temporarily when doing the above, but I have no reason to believe the firewall prevented the text which was there to properly render on the screen...

I hope this helps folks get to the bottom of this issue...

[humbucker87]

Unfortunately I couldn't get the mouseover technique to work. I'm on Windows 10, all Firewalls disabled, and still couldn't get it to show up.

Per the recommendation here (https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/208211/highligh...) I simply signed into the web and then reran the installer (after uninstalling) and voila I was signed in!

Hope this can help someone else out there until they fix the issue.

[Bonzo]

I've just tried this solution ( https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/208211/highligh... ) and it worked for me too.

[SkipG]

Here's another thread on this problem -- https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/199392

[tanase]

If your client is within a VMware, than you just need to finnish the log in by using the Console. It did the trick in my case.

[jperkins]

The trick is that one must use the console to use the production client. It will not work over a Remote Desktop connection (whether a VM or bare metal system).

The latest beta mentioned above, at the time that was posted, *would* work over an RDP connection. Being a beta release, it could cause other problems for you...but it appears to have fixed this issue at our site.