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blank login screen with dropbox app on windows 7 pc

blank login screen with dropbox app on windows 7 pc

bocceman
New member | Level 2
Go to solution

Hi.  I'v having issues with logging into an existing dropbox account on a windows 7 pc. 

 

If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.

 

I've tried the lastest version - 24.4.17 and all I get is a blank screen.  I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.

 

Anybody have this issue?  Any solution for this?

126 Replies 126

Mark
Super User II
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And have you done whats been suggested?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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Bonzo
Helpful | Level 6
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Yes. Using Windows firewall, Dropbox has full access. Using MSE, have turned that off. Still get same result - a blank screen.

Bonzo
Helpful | Level 6
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Should have said. I click on "Click here to sign in and get started". A box "Set Up Dropbox" appears but it stays blank.

AnaNatalia1983
New member | Level 2
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Same here. Windows 7, installation seems to go OK, then the "Set Up Dropbox" screen pop, a few seconds later blank screen and "Not Responding".

Firewall allowing "Dropbox" and "DropboxUpdate": check 

Antivirus disabled: check

 

Please Help!!!!!

Zed
Dropbox Staff
Go to solution

@Bonzo , @AnaNatalia1983 

 

So that our support team can investigate more on what is causing this issue, please go to www.dropbox.com/support and submit a ticket request.

Once you do, please let us know here with the ticket ID so that we can help.

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

Bonzo
Helpful | Level 6
Go to solution

Hello Zed, ticket number is #5566223

deborahshireen
New member | Level 2
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I have the exact same problem. Download app of 76mb then trying to create account it goes blank small screen with "not responding". Also windows 7 (professional). Driving me insane....

Mark
Super User II
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Again, have you done whats been suggested and if so have you then logged a ticket?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Bonzo
Helpful | Level 6
Go to solution

Yes, have done as suggested. Log call, post ticket number. Someone then marks it as solved and points me to help screen that contains the stuff I've tried.

I downloaded 15.4.22 and installed it. I get the "Set up dropbox" screen and can enter my username and password. I can't get any further as it is an out of date version. I do as suggested and download and install 20.4.19 and I get a blank "Set up dropbox" screen. No settings, firewall or antivirus, have changed between trying the 2 versions. Sort of suggests it isn't my laptop that's the problem.

Zed
Dropbox Staff
Go to solution

Hi @Bonzo,

 

Thanks for letting me know. An agent will respond back to you as soon as possible on this.

 

Thanks!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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