conflicting copies and deleted files still appearing

[nathan s.2]

For weeks now we have been seeing the same users getting conflicting copies in there group dropbox folders. These users won't ever open these specific files therefore don't understand why the same files constantly have conflicting files.
This is not the only problem users have been complaining that when they've deleted files from dropbox that the next day these files have reappeared again.
Help with this is much appreciated.

[Jane]

Hey @andrew_s, 

Thanks for keeping me updated! 

Got you on that, I 've made sure to prioritize your request, since we've been troubleshooting together for some time. I can see this has been sent over to our team specialists for further review and you will hear back from them on your open support request soon. 

Hope this is helpful for you, again I truly appreciate your ongoing patience and cooperation on the matter. 

Warm regards, 

JaneA

[csharon]

Support basically had me check anti viruses, paths, and other common causes. Which were not the case. We also did not leave programs running or have connection issues. I'm building them a list of the files that are having the issues which are sporadic at best. Usually this is just a runaround though and has not solved the root issue.

+1 to the andrew_s and possible indexing issues 

[fazridz1]

I'm having the same exact issue. 

[Jane]

Hey @fazridz1, while this is an outdated discussion, I’m wondering what this looks like on your end. Are you facing an issue with Conflicted copies as the OP has described or is has the issue you’re currently seeing manifested differently on your end? 

Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help as much as possible. Thanks in advance for any insight you could provide! 

[andrew_s]

Just to say that I have *not* seen this issue for many months, although I have been running much the same configuration as before.