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installation error 2 - win 7

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Super User II

Re: installation error 2 - win 7

Thanks, Jane, for the information. That's the first reply from a Dropboxer regarding the ambiguous Error 2 issue. Bookmarked for future reference!

Dropboxer

Re: installation error 2 - win 7

Hey @Rich

 

So glad to hear, please feel free to use it any time, hope we help more users with this info! slightly smiling face

 

Kind regards, 

JaneA

 

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Level 2

Re: installation error 2 - win 7

I realized after posting my request for help is that I was attempting an online Dropbox update while Dropbox was downloading about 70 files that I had put into Dropbox on other computers.  I *suspect* this caused the error 2; if so, the Dropbox software should have prevented the update while it was loading files.

 

All that I did was wait until the file update finished, and then did an offline Dropbox update from the web site.  That worked.

 

I do appreciate the thoughful answer I received.  Had the offline update failed, I would have followed the steps outlined in the answer.

 

Dropboxer

Re: installation error 2 - win 7

Hey problemdadu

 

I appreciate your swift reply, glad to hear that this was resolved!

 

I'll have to note that down as a possible cause on my notes, thanks for this feedback. 

 

Happy Dropboxing ahead, if further assistance is needed in the future, please let us know! slightly smiling face

 

Kind regards, 

JaneA

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Dropboxer

Re: installation error 2 - win 7

Hi @problemdadu, we're glad to hear the issue is now resolved!

 

Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community?

 

Click here to access the survey.

 

Thank you!

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Level 3

Error 2 when installing in Win 7

Hello, 

 

After I recovered my OS from Win 10 to Win 7, the Dropbox was gone (The files and folders were still there but the application disappeared).

I received "error 2" message while trying to reinstall it.

I followed the steps in this thread: https://www.dropboxforum.com/t5/Installation-and-desktop-app/installation-error-2-win-7/m-p/219756

But it didn't work.

The offline build didn't work either.

 

Please help.

 

Many thanks

Level 3

Installation error 2

I encountered the installation error 2 multiple times.

 

I have followed all instructions in here:

https://www.dropbox.com/help/desktop-web/install-failed

 

I have made sure my system time is correct (synced with internet time).

 

The most recent trial was done with the offline installer.

The content in the log file "\AppData\Local\Dropbox\Dropbox.exe.log" is as follows:

 

>>>

dropbox: loading python
dropbox: initializing interpreter
dropbox: setting program path 'C:\Program Files\Dropbox\Client_26.4.23\Dropbox.exe'
dropbox: setting home path 'C:\Program Files\Dropbox\Client_26.4.23'
dropbox: setting python path 'C:\Program Files\Dropbox\Client_26.4.23;C:\Program Files\Dropbox\Client_26.4.23\python-packages.zip'
dropbox: python initialized
dropbox: running entry point
dropbox: setting args
dropbox: applying overrides
dropbox: running script
Traceback (most recent call last):
File "dropbox\__init__.pyc", line 9, in <module>
File "dropbox\overrides.pyc", line 339, in <module>
File "dropbox\overrides.pyc", line 44, in report_exception
File "<_freeze_overrides>", line 95, in find_module
File "<_freeze_overrides>", line 75, in _get_path
File "dropbox\overrides.pyc", line 306, in wrapped
File "dropbox\overrides.pyc", line 275, in decode_with_check
File "dropbox\overrides.pyc", line 275, in <genexpr>
File "dropbox\overrides.pyc", line 280, in decode_with_check
LookupError: no codec search functions registered: can't find encoding

<<<

 

The directory "\AppData\Local\Dropbox\CrashReports" is empty

 

The directory "\AppData\Roaming\Dropbox\installer\l\" has the file named "591b1855" in it, but I am not sure what is inside it so I am not posting the content here...

 

I wish to submit a support ticket but it does not work... the page is empty...:

https://www.dropboxforum.com/t5/custom/page/page-id/SupportPage-CreateNewTicket?subject=Installation...

And that is why I seek help here

 

Anyone please help... Thanks in advance

Super User II

Re: Installation error 2

Could you have a look at this reply and see if Jane's answer helps?


 


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Dropboxer

Re: Installation error 2

Hey @matthewhkh

 

Thanks for getting in touch on Community, it'll be a plasure to work on that with you. 

 

Hmmm... Could you please try accessing our support page from an incognito window and see if this helps you submit a ticket

 

I'd be more than glad to follow-up if you reply here with a ticket ID. 

 

Kind regards, 
JaneA

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Level 3

Re: Installation error 2

Thanks but in fact I have tried the solutions on this page before but in vain