Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I received a notice to do an update to dropbox. It says the installer cannot connect to the internet but internet access is fine and working for everything except this update installer.
Something is blocking Dropbox's access to the Internet. Temporarily disable any firewall or antivirus software you're running, and try again.
turned everything off, firewall (public and privage), defender, that's all i have. Still no bueno
Are you able to browse to the Dropbox website? Have you tried a different network conenction, or plugged your computer directly into your cable modem or other network device (bypassing any router you may be using)?
Something, either on your computer or on your local network, is blocking Dropbox.
Where you able to fix this? It's happening in one of our machines as well. Disabled firewall and defender, and still it's not working.
nope, just gave up. I can access from another machine.
Having the same problem. Contacted support chat, and they seem to have no clue.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I was able to download the latest release of the app, but when I run it, the icon says connecting but it doesn't connect. When I select signin, nothing happens. I am able to login to my files on Safari, but cannot sign in with the app.
Now it worked, when I switched to a different wifi connection, and it now said all apps can get acess to the internet. Not sure what that was about, but it sure consumed a lot of time.
Hi there!
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