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Level 4

undo changed folder name

Hello,

 

the dropbox folder in finder on my macbook has a new name (dropbox (...)) since I tried the business version. Now I quitted the business version, but that name stays and I can't change it because the name "dropbox" would be already in use (but I can't see it anywhere). Is there anyone who knows the solution to this?

 

Thx!

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Dropboxer

Re: undo changed folder name

Hey JayBee1711

 

Thanks for following-up! Here are the steps: 

 

#1. Unlink the Dropbox desktop application. Once you do, Dropbox will prompt you to sign in. Please don't sign in just yet and close the Dropbox application.

 

#2. Open your Terminal app (Located at /Applications/Utilities/Terminal)

 

#3. Copy and paste the following line to display hidden files on your computer:

 

defaults write com.apple.finder AppleShowAllFiles YES

 

Then press Enter.

 

#4. Go to where your "Dropbox (JaneACompany)" folder is located the delete the grayed out "Dropbox" folder shortcut from there:

 

- Open a Finder window.
- Navigate to the folder path where you have your "Dropbox (JaneACompany)" folder.
- Delete the grayed out "Dropbox" folder shortcut from there.

 

#5. In Finder, rename your "Dropbox (JaneACompany)" folder to just "Dropbox".

 

#6. In the Terminal app, copy and paste the following line to re-hide hidden files in Finder:

 

defaults write com.apple.finder AppleShowAllFiles NO

 

Then press Enter.

 

#7. Restart Dropbox from Applications and sign in to your account.

 

Hope this helps you resolve this issue. If you have further questions, please let me know in your reply, I'd be glad to follow-up! 

 

Kind regards, 

JaneA




Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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5 Replies
Dropboxer

Re: undo changed folder name

Hey JayBee1711

 

Thanks for reaching out on Community for that!

 

I'd be glad to work on that with you. Just a quick question, are you on a mac or on a Windows computer? 

 

Looking forward to hearing back from you. 

 

Kind regards, 

JaneA




Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Level 4

Re: undo changed folder name

@ JaneA

 

MacBook winking face

 

Reply
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Highlighted
Dropboxer

Re: undo changed folder name

Hey JayBee1711

 

Thanks for following-up! Here are the steps: 

 

#1. Unlink the Dropbox desktop application. Once you do, Dropbox will prompt you to sign in. Please don't sign in just yet and close the Dropbox application.

 

#2. Open your Terminal app (Located at /Applications/Utilities/Terminal)

 

#3. Copy and paste the following line to display hidden files on your computer:

 

defaults write com.apple.finder AppleShowAllFiles YES

 

Then press Enter.

 

#4. Go to where your "Dropbox (JaneACompany)" folder is located the delete the grayed out "Dropbox" folder shortcut from there:

 

- Open a Finder window.
- Navigate to the folder path where you have your "Dropbox (JaneACompany)" folder.
- Delete the grayed out "Dropbox" folder shortcut from there.

 

#5. In Finder, rename your "Dropbox (JaneACompany)" folder to just "Dropbox".

 

#6. In the Terminal app, copy and paste the following line to re-hide hidden files in Finder:

 

defaults write com.apple.finder AppleShowAllFiles NO

 

Then press Enter.

 

#7. Restart Dropbox from Applications and sign in to your account.

 

Hope this helps you resolve this issue. If you have further questions, please let me know in your reply, I'd be glad to follow-up! 

 

Kind regards, 

JaneA




Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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Level 4

Re: undo changed folder name

It's solved. Thx!!!
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Dropboxer
Dropboxer

Re: undo changed folder name

Hey @JayBee1711, we're glad to hear it is resolved! I'll let @Jane know!

 

 

Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community?

 

Click here to access the survey.

 

Thank you.




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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