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Andorid Dropbox crashes when choosing photos to upload

Explorer | Level 3

Hi,

since a couple of weeks time I noticed Dropbox crashes as soon as I enter the Dropbox file manager to select photos to upload to any existing Dropbox folder.

My phone is a Xiaomi Mi9 running MIUI11. I have already clean the cache, remove the app data, uninstalled and reinstalled the Dropbox App without success.

Everytime I reinstall it, despite I authorize internal memory access to read the concerned files, Dropbox crashes.

Content of the bug report is issued as per the below snapshot.

Any hint to fix that?

Screenshot_2019-12-03-16-33-33-894_com.miui.bugreport.jpg

 

Thanks in advance

Shock99er

3 Replies

Re: Andorid Dropbox crashes when choosing photos to upload

Dropboxer

Hello @Shock99er - how are you today?

As you've already performed some troubleshooting on this, would it be OK if I reached out via your Dropbox associated email address to have a further look into this?

Thanks!

PS: I guess you've tried disabling your cellular data and/or wifi and vice-versa when testing things out; right? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Andorid Dropbox crashes when choosing photos to upload

Explorer | Level 3
Hi Walter,
Thanks for the prompt reply.
I'm always using a wifi connection with this mobile phone and I'm sure it worked previously.
How can share my Dropbox associated email address without writing it here?
Can I ask what would you like to test on my phone?
Thanks
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Re: Andorid Dropbox crashes when choosing photos to upload

Dropboxer

Thanks for getting back to me with this info @Shock99er!

No worries about your email address; I've just sent you a brief message to the email address that's connected to your Community's profile to investigate together.

When you get the chance, please take a look at your inbox and we'll take it from there. 

On a side note, can you try doing this on another network other than the initial wifi you used and let me know the results? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Andorid Dropbox crashes when choosing photos to upload
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