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Android folder offline for large files

Helpful | Level 5

I have a number of folders each containing a number of large video files. When i set the folders to available off line the Android app goes through the motions of making them available but they only exist as file names with no data in the file. If I go into the folder and individually mark each file as available off line the app works its way one by one through all the files correctly. Small files have no problem, if there is a mix of small and large the small ones work correctly the large fail. A large file is over 2.0GB. Is this a limitation of the software or am I missing something?

2 Replies

Re: Android folder offline for large files

Hey @JOHN1953, could you please clarify if you’re trying to make a folder offline, containing these files? Also, what file type are they? Are you trying to preview them through Wi-Fi or data? 
Any additional info, as well as screenshots (omitting personal info) illustrating this behavior would be greatly appreciated. Thanks!

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Re: Android folder offline for large files

Helpful | Level 5

I found the problem, when making files a large number of large files available offline as one action your system treats the action as one event therefore it takes a very long time to complete the event and if there is a "transient failure"  in the WiFIi connection the whole event is stopped. 

I have found a work arround, mark the files to be made available offline singly and limiting the event to 2 or 3 files. All the band width is used to download the 1st file before starting the 2nd file, therefore the action work more reliable.

This only applied to the Android App not the PC version.

Hope this is useful information.


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Android folder offline for large files
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