The Community is under maintenance currently. We apologize for any disruption to your experience!



BEWARE - New 3 device limit policy is NOT actually supported.

New member | Level 2

I've been a long time dropbox user.  I've had the same 4 devices for 3 years.  Windows update forced me to uninstall / reinstall dropbox.  When setting up the new instance of dropbox, it showed the device I previously installed but did not recognize it.  Forcing me to remove one previously registered device.  The promise to grandfather in already registered devices is NOT TRUE. 

Tags (1)
1 Reply

Re: BEWARE - New 3 device limit policy is NOT actually supported.


Hey @MDGallaugher!

Welcome to our Community. grinning face with smiling eyes

Sometimes the system keeps a record of old devices that have not been diconnected properly, but just haven't been used for a long time. No worries though! 

Let's delete the connection with any old mobile and computer devices remaining visiting our security page, here. Just click "x" next to any old devices you have there. 

Drop them to 2 and the device you are trying to install will be the third one you can have connected. 

Let me know if this worked for you or you need further assistance. Thanks! nerd face


Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Installation and Desktop App Issues

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

BEWARE - New 3 device limit policy is NOT actually supported.
1 Reply
Dropbox Design Research
Looking for Dropbox Paper users

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post