Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.
Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?
If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.
Without Dropbox running the PC runs perfectly.
There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.
This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542. Chrome auto updates so that shouldn't be the issue. I'll follow the other suggestions in that post to see if I can resolve that issue. It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.
Thank you in advance for any assistance.
Jason.
Hi Jane, I havent received any emails regarding a support ticket,
Is there a particular process I need to go through, or will an email arrive to my associated email for my dropbox?
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
It happened to me again today.
I have left very detailed information on steps that lead up to the problem in the ticket.
In my case it was when another user created a file in a folder I shared with them, and they deleted it but it kept coming back.
The file did not come back if I 'paused' dropbox on my corporate laptop, but unpausing it made the file come back and 'blue screen of death' - now my computer crashes every time dropbox starts and connects to the internet - if I put the laptop in flight mode it does not crash, but only when dropbox connects to the network.
Hope this gives some clues.
The ticket you opened seems to be deleted - the link in the original email no longer works...
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I meet the same issue from last week 2019-11-23, I have updated my dropbox with latest version 85.4.155, my PC is win10 enterprice.
When I start dropbox manually, 90% rate will meet BSOD (bad pool caller).
Any progress
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Hi, Jane.
Yes, this BSOD (bad pool caller) issue only exist on my win10 working machine, which is a thinkpad T480S laptop. There is a symantec enterprise antivirus installed. I can not disable/unistall this antivirus. It is controlled by our company. I tried to kill these process from "windows task manager", then they restart automatically. The antivirus software information:
Symantec management Agent version 8.1
Altiris Application metering Agent 8.1.5636
Altiris Client Task agent 8.1.6049
Altiris Inventory Agent 8.1.6101
Inventory Rule Agent 8.1.6049
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!