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Re: Blue Screen of Death on Win10

Explorer | Level 4

Hi Jane, I havent received any emails regarding a support ticket,

Is there a particular process I need to go through, or will an email arrive to my associated email for my dropbox?

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Re: Blue Screen of Death on Win10

Dropboxer
Hey again @PeterDBU & @sncooper, thanks for confirming! 
 
I’ve created a ticket on our system on your behalf. Can you have a look at the inbox connected to your Community profile whenever you have a minute? 
 
I look forward to hearing back from you there! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Blue Screen of Death on Win10

Explorer | Level 3
I'm ok with opening a separate ticket as well.
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Re: Blue Screen of Death on Win10

Explorer | Level 4

It happened to me again today.

I have left very detailed information on steps that lead up to the problem in the ticket.

In my case it was when another user created a file in a folder I shared with them, and they deleted it but it kept coming back.

The file did not come back if I 'paused' dropbox on my corporate laptop, but unpausing it made the file come back and 'blue screen of death' - now my computer crashes every time dropbox starts and connects to the internet - if I put the laptop in flight mode it does not crash, but only when dropbox connects to the network.

Hope this gives some clues.

 

 

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Re: Blue Screen of Death on Win10

Explorer | Level 4

The ticket you opened seems to be deleted - the link in the original email no longer works...

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Re: Blue Screen of Death on Win10

Dropboxer
Thanks for circling back to me on that @blueface123
 
I’ve now sent you a brief message on the email address you’re using for your Community login. Once you get back in touch with me there, I’ll do my best to touch-base with you soon. 
 
Following, it looks like the link to our follow-up ticket has been inactive @sncooper_workbecause I replied to you to the email address you had specified was connected with the Blue Screen. Even so, my colleague has now escalated your inquiry, however please feel free to touch-base with me there regarding the re-appearing files. 
 
Thanks again to both! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Blue Screen of Death on Win10

New member | Level 2
Can you please let me know once there is a fix for this? I’m having the same problem.
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Re: Blue Screen of Death on Win10

Explorer | Level 3

I meet the same issue from last week 2019-11-23, I have updated my dropbox with latest version 85.4.155, my PC is win10 enterprice.

When I start dropbox manually,  90% rate will meet BSOD (bad pool caller).

Any progress

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Re: Blue Screen of Death on Win10

Dropboxer
Hey @Susanre & @ywllyht, thanks for highlighting! 
 
I’ll definitely make sure to update the thread on progress as soon as I have more news. 
 
If it’s not too much to ask for now, can you specify if you’re hitting this error message on a work/corporate device. Have you tried disabling your Antivirus to see if this fixes the issue?
 
I’ll be awaiting your next message with your findings! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Blue Screen of Death on Win10

Explorer | Level 3

Hi, Jane.

Yes, this BSOD (bad pool caller) issue only exist on my win10 working machine, which is a thinkpad T480S laptop. There is a symantec enterprise antivirus installed.  I can not disable/unistall this antivirus.  It is controlled by our company.  I tried to kill these process from "windows task manager", then they restart automatically.  The antivirus software information:

Symantec management Agent version 8.1
Altiris Application metering Agent 8.1.5636
Altiris Client Task agent 8.1.6049
Altiris Inventory Agent 8.1.6101
Inventory Rule Agent 8.1.6049

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