I went through all the entries in support page but I still have the issue with syncing the photos on my iphone with my laptop via camera upload. This used to work when it was initially added as a feature, however I've been experiencing this issue for quite a long time.
The closest solution that worked as a workaround is provided by one of the users: https://www.dropboxforum.com/t5/Photos-and-videos/Dropbox-Unable-to-sync-Photos-amp-Videos-as-iPhone...
It looks like a timing issue. Dropbox, please implement a solution for this using the information in the link. It is really not entertaining to do this manually every time and I also don't want to sync directly from my phone as it drains its battery.
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Thanks for your response.
Here is what I experience:
1. In desktop app, camera uploads is enabled.
2. I connect my iPhone to my laptop via USB cable.
3. The import fails saying iphone is locked even though it is unlocked. Screenshot is below.
What I expect after step 2 is
- Desktop app retrieves all new photos since last sync into Camera Uploads folder in dropbox folder in my laptop
- All new photos are synced with Dropbox servers via my laptop
Yes, of course.
Just FYI, I was able to transfer the photos using the workaround I included in my original post (https://www.dropboxforum.com/t5/Photos-and-videos/Dropbox-Unable-to-sync-Photos-amp-Videos-as-iPhone...).
However, it is not practical at all and I'd expect a proper fix from Dropbox for the desktop app for the issue.
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Solved! : See solution