Apps and Installations
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I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, including Sync settings.
It works fine on a different Windows 10 PC that I have and it used to work on this PC but I don't know exactly when it stopped working.
Dear Jane,
Thank you for your reply. Poking around I saw something that said in order to see the menu you have to have permission from the administrator. I am the administrator, so apparently I have to somehow give myself permission to see the menu.
Michael
Thanks for pinging me back here @michaelytt! It looks like you’re referring to the admin privileges required to run Dropbox with full functionality on your computer, which is different than the role assigned if you’re working on a team account. While I’ve already sent you a brief message back regarding your initial inquiry, I’d happily explore whether installing our application with admin rights does the trick for you to get to the Preferences menu.
Once you get back in touch with me, we can discuss it in more detail Michael!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane,
can you send me the info too? my windows 10 doesnt allow it either.
thanks
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I was never able to run DropBox as an administrator. Finally, with help on the phone, I deleted everything, all the folders, uninstalled DropBox and installed it again and let all the folders load from the cloud. I then had multiple sets of files in a couple of locations but I gradually deleted them until only one remained.
i can get it to work just fine if I just open the app in the task bar or go online. what i am trying to do is to get it to show up in the options of where to save when i open a document. one drive shows up and other options but not drop box.
I am afraid that the way I got all my folders to show up was to delete everything from my computer, uninstall the program, reinstall DropBox, and let it all load again.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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thats the root of the problem. i have no ability to right click for the prefrence menue from the dropbox icon on the task tray, so I cant make office a "place"
For whatever reason, I now have full funcionality of the DropBx icon in the task tray. After the right click, one selects the star icon in the upper right hand corner, and preferences is an option down the list.
Hi there!
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